I have to say my patience is wearing a bit thin. I tried to call last night and hung up after 15 minutes on hold. I thought I would stick it out tonight, but maybe I should just hang onto my money instead of changing my resort from value to moderate! I know they have high call volume, but in all the calls I've made over the years I never had trouble getting through like this. I think my cell battery is getting draining. I'm going to be so aggravated if my battery dies just as someone answers.