BUT could you at least include it in our reservation?... When I made our reservation over 5 months ago I had her type in the room request. She read it back, ok great. I get my final documents and nothing is noted. I call this morning and have the CM add the request again. She tells me requests aren't guaranteed. OK, I know this but honestly I'm not asking a lot. An upper floor in a certain building shouldn't be that hard to request and have it stick to the reservation. I called back after this not so nice comment to see if the request was documented. And guess what, it wasn't. Now this time I actually heard the CM typing in the request. Hopefully this time it will be there. Anyone else have this problem. Now I feel the need to call again but I think I will a week before vacation.