Hi, just a heads up (which I hope you don't need) - if you need any assitance with finding medical help in the general vacinity, WALK TO THE FRONT DESK, DON'T USE THE PHONE. We learned this one the hard way last fall, DD was jumping on the bed and fell off, hitting her mouth (this is one of the downsides to DVC, you get alot of extra space and a kitchen, but the kids can go in a separate room where they are surely trying to kill themselves!). She drove her 2 front teeth up into her gums and her lips were such a mess that at first, I thought she knocked out like 8 teeth. We needed to get her to an emergency room pronto for stitches, and when I called the "front desk" they couldn't help me whatsoever. Couldn't call a cab, couldn't tell me where to go, etc.. I finally hung up on them and just picked her up and took her to the Kidani lobby, where I grabbed the first CM i could find to help us out. Turns out the "front desk" automatically routes to a centralized call center that may have absolutely no clue about anything local, nor appears ready to tell you that they are not the front desk!!!!! All ended up well, the actual front desk was AMAZINGLY HELPFUL (could have been that we were bleeding all over their carpet ) and got us where we needed to go. But if you need any help, please take my advice and walk to the lobby! That said, here's some major pixie dust so you don't ever have to take this advice!!!