NEW policy re transfer to TA

Discussion in 'Disney Cruise Line Forum' started by kcashner, Feb 1, 2013.

  1. chateau

    chateau DIS Veteran

    Joined:
    Jan 27, 2012
    Messages:
    830
    Pillow, what are you going to do with those gas cans?!?! I think we're ok! No problem!!:thumbsup2
     
  2. Avatar

    Google AdSense Guest Advertisement


    to hide this advert.
  3. neg58

    neg58 DIS Veteran

    Joined:
    Oct 5, 2012
    Messages:
    1,664
    I agree that it may seem unfair to change a policy, especially to those who were planning on getting an OBC from a TA (imagine how the TAs who may have lost some business feel). But that doesn't make it illegal or allow that those who now cannot transfer to a TA have a cause of action against the business. Businesses change the terms of offers all the time. Commercial carriers even have more power to do this, such as an airline doesn't allow you to just sell your ticket to someone else, or if they raise the charge for baggage or soda on a flight, you have to accept that change.

    If it is a material change, you would probably be allowed to cancel the entire contract (which you could do here are this new policy would only affect those cruises not paid in full). Also the on board credit is only a fraction of the cost of the cruise, so it is unlikely anyone would consider it material to the contract.

    At the same time, the TA can change it's offer at any time. If you were planning on transferring the reservation to ABC agency for $500 in credit, andABC decided before you changed it lower that offer to $50, there isn't anything you could do about it. You'd have no claim against ABC.

    Just a difference between unfair (which you might think it is) and illegal or actionable, which a change in policy is not. Don't like the new policy? Don't do business with Disney anymore.

    Nancy
     
  4. lodge

    lodge DIS Veteran

    Joined:
    Dec 8, 2012
    Messages:
    859
    Ok, well the person who made the quote obviously was grandfathered in, so it seems the post was right.

    I called Disney myself and yes, anyone who made a reservation prior to the change would be allowed to transfer to an agent without penalty. AND I got my answer for DVC members too. I put that up on the owners board, to preclude these type of pointless disagreements occurring here.
     
  5. Candleinthewind

    Candleinthewind Mouseketeer

    Joined:
    Jan 22, 2013
    Messages:
    196
    Not all reservation agents are aware of the new policy. Those working at a higher pay grade have stated there is no grandfathering of those holding existing reservations.

    Anyone claiming to have transferred a reservation made prior to 2/1/13 will have to have filled out a certain form and emailed or faxed it to DCL at a certain phone number or address. The transfer can take up to four weeks. A request may have been made but that does not mean it happened today even under the best of circumstances.
     
  6. tinkerone

    tinkerone DIS Veteran

    Joined:
    Jun 3, 2007
    Messages:
    3,775
    haven't read the whole thread so if this has been asked and answered, sorry.
    so lets say I book with a ta today and put a deposit down. I want to cruise oct 2014. the ta takes the deposit and makes the reservation, i'm guaranteed a price.
    so then I sail oct 2013 and want to rebook for obc. now if the price is much the same and I want to book this could I not then tell them to tf it to abc ta and then call abc ta when I get home and cancel the first one?
    just wondering if this is an option. it would solve problems for a few people, not sure what the ta's would think.
     
  7. lodge

    lodge DIS Veteran

    Joined:
    Dec 8, 2012
    Messages:
    859
    Disney is pretty well paid!! :rotfl: This is all quite comical being the number of posts by mostly everyone else on this topic and a newbie with all but 2 posts on this thread. :lmao: troll?:rolleyes2
     
  8. jayteadunn

    jayteadunn Earning My Ears

    Joined:
    Feb 1, 2013
    Messages:
    57
    Thanks for posting this. Good information to know.
     
  9. Candleinthewind

    Candleinthewind Mouseketeer

    Joined:
    Jan 22, 2013
    Messages:
    196
    No not a troll just a lurker who works in the travel industry with some direct knowledge of this matter!

    What is lmao anyway?
     
  10. lbgraves

    lbgraves Little Cinderella's Mommy

    Joined:
    Feb 25, 2003
    Messages:
    49,239
    This would be considered reshopping, or at least it has in the past. Just have your TA's information with you and the reservation number and the OBB agent will be able to take care of it.
     
  11. tinkerone

    tinkerone DIS Veteran

    Joined:
    Jun 3, 2007
    Messages:
    3,775
    thanks for the information, i'm still trying to get my head around this.
    I thought if it was booked with a ta then you couldn't reshop it on board, that the ta had to release it. what your suggesting is sooooo much easier.
     
  12. pillow

    pillow DIS Veteran

    Joined:
    Mar 21, 2007
    Messages:
    2,327
    Does anyone know how long this temporary policy suspension lasts?

    The travel agent transfer form has disappeared from the website. Just called Costco, and they have to get the form from Disney and email it to me.

    Jodie
     
  13. pillow

    pillow DIS Veteran

    Joined:
    Mar 21, 2007
    Messages:
    2,327
    I'm answering my own question . . . I just spoke with DCL. There is NO TEMPORARY SUSPENSION of this policy. I also confirmed that previous reservations are not grandfathered (as previous posters have said). While I understand why this is the new policy, I feel that the way they are handling previously booked reservations is not very customer friendly. The rep encouraged me to email a complaint (which I had already done). Guess I'll kiss my $500 Costco cash card good-bye . . . :(

    Jodie
     
  14. carmie3377

    carmie3377 Hi, I'm Carmen and I'm a Disneyholic.

    Joined:
    Feb 28, 2005
    Messages:
    3,919
    As i posted yesterday, I was able to transfer a 2 year old reservation over to DVC and still get the OBB discount. Wonder if it is because it's Disney to Disney????

    Sent from my iPad using DISBoards
     
  15. chateau

    chateau DIS Veteran

    Joined:
    Jan 27, 2012
    Messages:
    830
    Dang girl, so sorry. I guess it's because I got that form through just prior but hadn't called the TA officially... it was already considered transferred as far as Disney was concerned. And we were doing so well with it all!!

    If I had seen your post earlier, I would've just emailed it to you, but suppose it's better you called and got the answer you did for where you were in the process. I see why my answer was different, too. Without the whole picture, it couldn't be pieced together.
     
  16. pillow

    pillow DIS Veteran

    Joined:
    Mar 21, 2007
    Messages:
    2,327
    Who knows??? I sent in the transfer forms anyway. Guess we'll see what happens.

    J
     
  17. chateau

    chateau DIS Veteran

    Joined:
    Jan 27, 2012
    Messages:
    830
    Good luck.... we are SO CLOSE it situations, hope you make it too!!:love:
     
  18. pillow

    pillow DIS Veteran

    Joined:
    Mar 21, 2007
    Messages:
    2,327
    Yeah - just a timing thing. But who knows, maybe the right hand isn't talking to the left and they will let my transfer go through. I REALLY hate to lose that $500 cash card I was banking on. I'm crossing my fingers.
     
  19. IBelieveInTheMagic

    IBelieveInTheMagic DIS Veteran

    Joined:
    Apr 24, 2009
    Messages:
    3,587
    I hope it works for you too and I'll be calling Costco tomorrow morning to see if I can move mine. If not ~ it is what it is ~ but that Costco card would be really nice. I was also pleased with the insurance Costco offered as well.

    Oh yeah - very important question - I'm assuming there are no issues keeping your current cabin? We have ours specifically picked out and would not be willing to give it up.

    Keep us posted! :goodvibes

    Heather
     
  20. lilpooh108

    lilpooh108 DIS Veteran

    Joined:
    Apr 17, 2010
    Messages:
    4,333
    How much does costco offer for transferred cruises?
     
  21. IBelieveInTheMagic

    IBelieveInTheMagic DIS Veteran

    Joined:
    Apr 24, 2009
    Messages:
    3,587
    Hi - it's not that they offer something for transferring but it's a booking incentive. I realize this might be exactly what you are saying but just wanted to clarify. Someone else had posted it was around 8% of the cost of the cruise. The best is to look on the Costco site and see the exact amount for the category you are interested in. :thumbsup2

    Heather
     

Share This Page