NEW policy re transfer to TA

Discussion in 'Disney Cruise Line Forum' started by kcashner, Feb 1, 2013.

  1. ranidayz

    ranidayz DIS Veteran is a....... Caribbean Amphibian

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    So what does this mean for people who booked the first day that prices were released for 2014 and have not yet transferred them over?
     
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  3. Candleinthewind

    Candleinthewind Mouseketeer

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    It means there is no grace period if you are over 30 days. Also, Disney pays a lower commission to a travel agency on a transferred reservation than they do if booked through that agency!
     
  4. ranidayz

    ranidayz DIS Veteran is a....... Caribbean Amphibian

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    But the policy just came out today. How can they penalize you for violating a policy that didnt exist?
     
  5. Meghatron

    Meghatron DIS Veteran

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    The 30-day question has already been answered:

    Is the DCL OBC for booking online? If so, then I think it should stack with the DU OBC, but someone from DU would know for sure.
     
  6. mmmears

    mmmears DIS Veteran

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    Yes, but if I'm not sure what I want, and I want to think about it and maybe change the room or the dates... I would rather not bother a TA until I'm fairly certain about what it is I want. And I am not ever close to being certain when I am booking on board.

    I've had similar things. Sometimes a TA is busy and can't get to me for a few hours (or days) and if I see a room I want at the right price I want to snap it up quickly. Once I did transfer it, I had to call the TA to have her check on certain things. I use the same TA each time (it's not a matter of shopping around) but I guess Disney doesn't want to deal with this anymore.
     
  7. kcashner

    kcashner DIS Veteran

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    As far as DCL is concerned, you can book on line and transfer to a TA. The on line booking credit remains in place. What you get from the TA for transferring is between you and the TA.

    AND...if your TA knows what they are doing, they can get you the same on line credit by booking for you that you can get for on line bookings. There is NOTHING that I'm aware of that you can get by booking on your own that a TA can't get for you.. That doesn't mean that every TA out there knows how to do it, but they can do it.

    I do realize that a TA who doesn't know what they are doing is a pain, and WAY more trouble than they are worth. But a good TA is equally worth his/he weight in gold. My suggestion is that you find someone that you like to work with, who knows their stuff, has appropriate training and experience, etc. and let them handle your bookings. That way, the TA gets their full commission for the booking and you get all the possible benefits.
     
  8. pyramid2000

    pyramid2000 <font color=blue>Member of the DD Geek invasion of

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    This will cause problems for them I am sure. There will be people who have no idea this happened as well as many in your situation. I am sure DCL will be getting an earful over at least the next few months...more reason to write them!

    I am with most others in wanting to switch over to a TA after I have my intended ressie taken care of from a dummy date, especially if it was one that I wanted to move over on an opening day booking. People will have to decide what is worth more to them. Seems everyone will be losing out, from the TAs to the customers. Oh, wait, DCL. Guess they will be gaining on this one. Wonder if they will pass this off to the customers...:rolleyes2
     
  9. mmmears

    mmmears DIS Veteran

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    So as I understand it, even if I completely change my reservation again (original onboard booking in 2011) I can't transfer it to my TA? There is no "grandfather" clause then?

    I'm not contesting what DCL is doing, just want to make sure I understand the policy.
     
  10. tinkerone

    tinkerone DIS Veteran

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    i'm a bit confused so here's what I normally do, let me know if you think it is still the same.....
    I book when I see what I want, get the room I want and then rebook while on board which gives us the obc. I only do this if the price is similar but it usually is. while on board, I then tf it to the ta. so would I still be able to do this? they actually cancel the first booking and rebook on board right?
    sorry if this is confusing, you would think I could understand a small change.
    oh, as a ot, I have Disney pop ups on my fb as well and never saw the announcement. I just signed in and went to the dcl page and it doesn't show. how strange.....maybe they took it down?
     
  11. mkmommy

    mkmommy DIS Veteran

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    Look at it from DCL's point of view.

    Currently guests book through DCL, so DCL has to pay their staff to answer the phones and process the reservations. Just prior to pay in full customers now transfer their reservation to a Travel Agent, so DCL had to pay their staff for all the initial work, plus now a TA commission.

    DCL is just saying if we are going to pay a travel agent a commission we need to make them do the work so we do not have to pay DCL staff too.

    Sure, it is to save DCL money, but it is better than reducing TA commissions which would be another way to reduce their reservation expense .
     
  12. ranidayz

    ranidayz DIS Veteran is a....... Caribbean Amphibian

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    I just don't see how they can't give people 30 days from today. That would be horrible.
     
  13. DisneyDream2B

    DisneyDream2B Mouseketeer

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    Does anyone know if this applies to Costco as well? Some do not transfer reservations to Costco until a little prior to the PIF date.
     
  14. ranidayz

    ranidayz DIS Veteran is a....... Caribbean Amphibian

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    Wondering the same thing....
     
  15. pyramid2000

    pyramid2000 <font color=blue>Member of the DD Geek invasion of

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    This really isn't changing this, except that it has to be done within 30 days. Guests can still book through DCL (staff has to do the initial work) then transfer. It it just going to change how people do their dummy bookings for the most part. They already reduce the TA commission if it is a transfer. I think this is more to get people to commit to either them or a TA. How many people booked their first cruise through DCL's website, came on the DIS and found they could get more OBC by simply transferring to a TA?

    It isn't just with DCL either. Remember when not too long ago TAs could offer a discount on the cruise and people could compare that way? DCL is just searching for a way to keep more of the initial cost themselves, and I am sure others lines have either already done so, or will soon follow, just like the discounting. Heck, OBC isn't what it used to be either! I used to want to become a TA, but it seems they have to struggle more and more to make it worthwhile for them and their customers.
     
  16. lbgraves

    lbgraves Little Cinderella's Mommy

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    It applies to all TAs. DCL can basically do what they want. They changed the OBC effective immediately when they make that change. There was no -- you have a week to move your dummy date to the cruise date you really want to keep that $275 OBC for golds and $350 OBC for platinums. It was effective immediately. One day I am expecting DCL to say that you can no longer move an OBB and keep the benefits attached to it. They own the ships and they can change the rules whenever they want.
     
  17. pyramid2000

    pyramid2000 <font color=blue>Member of the DD Geek invasion of

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    Shhhhhhh, don't say that!!!:scared1:
     
  18. lbgraves

    lbgraves Little Cinderella's Mommy

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    If the price isn't better with the OBB, then you are stuck with the original booking and if it is 30 days past when you booked, you wouldn't be able to transfer it.

    The news didn't appear on a DCL FB page. It was announced by individual TAs.
     
  19. EDH Family

    EDH Family Married to the Mouse

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    I wonder how this is going to change the behaviors of people who are looking to gain additional OBC or Costco Gift Cards when transferring to an agent who is offering additional perks?

    DCL may have caught onto these people and are saying enough especially when there call center people are doing most of the work and then have to pay a TA commission on top of it.
     
  20. neg58

    neg58 DIS Veteran

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    Why wouldn't it? Costco is just another TA (it just doesn't assign a person to each account).

    Nancy
     
  21. bumbershoot

    bumbershoot DIS Veteran

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    All of that will still happen, there's just a time limit to it for each individual booking.


    Costco Travel is just a travel agent.
     

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