New 18% Mandatory Tip Trial

Discussion in 'Disney Restaurants' started by TheRustyScupper, Sep 14, 2012.

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  1. TheRustyScupper

    TheRustyScupper Common sense is so rare, should be a Super Power.

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    1) There is a new trial to start on Sunday at selected TS eateries.
    2) Current
    . . . 18% mandatory tip for six people at table, infants included
    3) Trial
    . . . 18% mandatory tip ONLY if six people are eating/drinking
    . . . infant(s) NOT EATING, do not count for mandatory tip
    . . . this will be explained at the podium to larger parties with infants
    4) Example:
    . . . two parents
    . . . two grandparents
    . . . one teenager
    . . . one infant (not eating, NOT EVEN ONE BITE)
    . . . no mandatory 18% tip

    NOTE: The servers are going nuts already! How can they keep track of
    every person under 3 "not eating"? Sure, a 2-3 month old might not eat,
    but to expect a 2-year-old to not even have one bite is not common
    sense. Thus, the servers are expecting their tips to drop A LOT, since
    many larger size tables do not tip the percentage of the check - they
    might toss something like a $20 bill and think it suffices for 5-7 people.
     
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  3. JimmyV

    JimmyV Por favor manténganse alejado de las puertas.

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    I can see both sides of this. First, if nothing is ordered for the infant, and the infant takes a bite from mom or dad's plate, the server didn't do any additional work, so the fact that the infant nibbled should not make a difference one way or another with respect to the tip. It seems fair to base the gratuity on the number of people that the server assisted. Not the number that sat at the table.

    That said, food isn't the only qualifier here. A server may have to do a lot of work for a table with an infant that he/she would not have to do with a table full of adults only. Things like high chairs and such. Infants are high maintenance whether they eat or not. So I can see the server's side of this quite well.

    What I find most odd (not that I am disputing it...just find it odd) that large parties have a different propensity to "stiff".
     
  4. Art 1

    Art 1 DIS Veteran

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    Many times an infant leaves a huge mess that the parents do not clean up. Not sure why they don't but they don't. So an infant can mean more work for the staff.
     
  5. Notso

    Notso Mouseketeer

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    I agree. We clean up as much as possible, but I'm not equipped to mop up all my child's crumbs when we leave or scrub the table. It seems silly to squabble over an infant (and I totally had an infant who pushed us into mandatory tip territory last trip).
     
  6. rainynight

    rainynight Mouseketeer

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    I'm not a fan of mandatory tipping in any instance. Of course I think our American society has an odd view of tipping. I do not tip my server just because...they get tipped IF they do their job. If they are rude, extremely slow, or inattentive and obviously not making any effort they do not get a tip. Period. The better they are, the bigger the tip. Food price doesn't affect how much I tip either.

    If a server gets stiffed, they need to as themselves why. I think most people are pretty fair in tipping, probably way too generous in fact. I've heard people complain about horrible service and still say they tipped
    20% :confused3

    So I think it's a good thing to not automatically tip when infant makes 6.

    And to add, I've only "stiffed" a server a few times before. I'm a very easy customer though, rarely even ask for refills, so it's pretty hard to get stiffed by me.
     
  7. mom2of2

    mom2of2 DIS Veteran

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    As a server in a TS WDW restaurant I am obviously not happy with this latest decision and hope that our union gets it overturned quickly.

    To the PP, guests don't tip for a multitude of reasons, some are because the server wasn't up to par but the majority of the time they have their own reasons why. Some think we make too much money, some feel that they are paying for over priced food already, some think that a $1 a person is reasonable. Doesn't matter what I do, I can bend over backwards and they leave 10% or less. I've had a table call the manager over, tell him how wonderful I was and actually fill out a fanatic card only to leave me 12%.
     
  8. carly chloe

    carly chloe DIS Veteran

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    I think it might depend what part of the country your from too. In my town the waitresses get about minimum wage plus their tip. They are only required to turn in 10% for tax reasons. Some people might not be use to some states not paying waitresses much money.
     
  9. cluvsdisney

    cluvsdisney DIS Veteran

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    That seems reasonable to me. An infant is not likely going to make a mess. A toddler on the other hand...LOL. My sister & I tip extra when we are out with her kids.
     
  10. MichiganMomto4

    MichiganMomto4 DIS Veteran

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    I'm confused. Having dined many many times with parties of 6 or more at WDW restaurants they have ALWAYS added an automatic 18% gratuity on the bill since we started going in 2000. Most restaurants do this for parties of 6/8 or more in the restaurants here, too. And yes, the reason is that people think that a $20 on the table looks like a lot of money but it's not if the bill is $300.

    **Editing: Nevermind, I read it wrong. I see now it's the whole non-eating infant issue.
     
  11. blueferral

    blueferral Mouseketeer

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    just an FYI severs are exempt from the federal minimum wage. Most get paid $2.13 an hour. The employer is supposed to supplement the wage if they do not earn minimum wage through tips. Most times if the server asks for this the door hits em in the backside pretty fast.

    I don't know how much Disney pays the servers.

    I do know that the servers have to put up with tired, cranky, hot people. Most of them do a fantastic job. I don't mind paying 18%, if they do their job. I'm hot, my drink staying empty for to long is the kicker for me.

    As for the infant issue. You know the rule, if you don't want the mandatory tip, don't do sit down. If your a new visitor, sorry! You'll know next time. Tons of places to do research on Disney and how to save money.
     
  12. cluvsdisney

    cluvsdisney DIS Veteran

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    They are now excluding non-eating infants from the head count when taking the automatic gratuity into consideration. So as RS posted above, if there are 5 guests eating and the 6th person at the table is a baby, they wont add the tip although they will still be included on the ADR.
     
  13. MikeOhio

    MikeOhio Mouseketeer

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    Yup, waiting on a table with a baby not eating is much harder than a table of adults. Poor servers
     
  14. JimmyV

    JimmyV Por favor manténganse alejado de las puertas.

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    Yes, but....if you were a server, would you rather get "stiffed" by a table of 8 who leaves a $20 tip on a $300 bill, or a server who gets a generous tip of 25% from a table of two who has a bill of $60? Do the math.
     
  15. mom2of2

    mom2of2 DIS Veteran

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    Well your first scenario happens wayyyy more often then your second one does. A server shouldnt have to pay to wait on you
     
  16. JimmyV

    JimmyV Por favor manténganse alejado de las puertas.

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    The point here is that the larger group may actually think that they are being generous as opposed to being obnoxious. When they see all the tables around them leaving $15-$20 per table for their servers, they might think that leaving $20 puts them on the high end of the scale. Perfectly logical if the diner is looking at this from a "per table" perspective. But if the server has to pay taxes on a "per head" basis, the $20 doesn't go very far. Hence the automatic tip. Automatic tips make perfect sense, as most people have no clue about the tax ramifications.
     
  17. flicx

    flicx Please stand clear of the doors!

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    Come on Jimmy we all know most servers only report a small amount of their cash tips.
     
  18. Tanyabeth8

    Tanyabeth8 Mouseketeer

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    I always tip at least 20% at table service restaurants inside and outside of Disney (for decent service). I don't like the idea of a mandatory tip though because the absolute worst service I ever received at Disney restaurants was back when the tip was included in the Dining Plan (not every server, but most). I think it was because they knew they were guaranteed a tip.
     
  19. TheRustyScupper

    TheRustyScupper Common sense is so rare, should be a Super Power.

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    1) Not sure if it will happen.
    2) The union already agreed to it.
    3) After all, Addendum B1 dictates the 18% rule for six people.
    4) So, the trial is in violation of the contract.
    5) Thus, the Company and Union have already agreed to the trial.
     
  20. mom2of2

    mom2of2 DIS Veteran

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    I spoke to our union rep Jeremy yesterday and he gave me a copy of the contract and the email he sent in regards to the change. He told me they are fighting this. Policy cant be changed mid contract.

    There was a meeting this morning though so I dont know the outcome
     
  21. allerobed

    allerobed Mouseketeer

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    I'm a waitress and the other day I served two ladies and a baby about 12-15 months old. Everything is going great when the baby gagged on a piece of bread and spit/threw up on the floor in front of her highchair and I'm assuming on herself. I saw it happen and brought the mother a bunch of napkins. She used them to clean the baby and put the dirty ones on the table and went back to eating and chatting with her friend ignoring the puke on the floor. I certainly didnt want to touch the vomit napkins and most definitely wasnt cleaning up the stuff on the floor, so I brought a plastic bag and more napkins and politely said "Here's a garbage bag so you can put the napkins in and more napkins to clean the rest". She looked at me with a blank stare and had no idea I expected her to clean up after her baby. Her friend seemed uncomfortable during it all because it dawned on her that the mother was just going to leave it so she wound up cleaning it.

    I dont mind cleaning a random Cheerio or two that got away, but its so incredibly disrespectful when parents leave a big mess on the floor.
     
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