Not looking for anything free, just to replace damaged merchandise. I bought an expensive portrait on the Dream and the frame arrived damaged. I have been emailing for 6 weeks with no response, I called on Monday & was promised a response and haven't gotten one. I've already opened a dispute with my CC company but would really like to resolve this with WDW. Can anyone help me with a number to call with a division that will actually help me? I can't get these people to respond on how to exchange, return or even respond with a tough luck. The merchandising email address is useless as well as the number I called for merchandising. Thanks for any help.