I made a ressie w/ National (full size/EA level of service) as soon as my dates opened up on their site. I modified it as soon as I booked our flights (it went from 8 days to 7) and while I still get the same weekly rate, it bounced me to counter service. I emailed them and the reply was that I can ONLY get EA service with a mid-sized car. To guarantee Full, I must go to the counter. I know it's bull because my original FULL size ressie was for EA!!! and I can redo and get EA w/ full size car, but the rate jumps $38. I still have plenty of time to talk them into changing it from counter to EA, but worse case scenario....they refuse to change it...being an EC member, how bad is "counter" service? What I mean is, I assume I can not go directly to where the Full size cars are and get one? If I can't, (sorry - I've never been to their counter) am I waiting in line with everyone else at the counter? Or is there a special (shorter!) line for EC members? Thanks for your help.