THEY COULD CARE LESS!!! We had placed our bags out by our door the night before and that was the last time we saw them!! Unfortunatly I had NOT purchased the insurance and Disney was NOT going to do anything to assist us in any way except if someone called and said they had our suitcase they would pay for that person to ship it back to us. They were very rude and there was an obviouse lack of compasion for our situation. They said loosing luggage or people picking up someone else luggage is uncommon but does happen. My husband had NO clothes except the shirt on his back and we had 4 days left of our DISNEY vacation!! I was very dissapointed with the way the situation was handled!! LESSON LEARNED...if you do not have insurance on your bags DO NOT place them outside your door to be taken to the port!!! Has anyone else ever had this happen?? I just wonder how common it REALLY is and how you felt about the way Disney handled the situation!!