Our limo dropped us off in front of BWV this morning. I immediately strolled to the room that I had requested. To my surprise, it didn't open as soon as I stood in front of it. Discouraged, I pulled out the key card I used last year. "Surely this will work," I thought. Nope. I had to walk all the way down the hallway to the lobby. I was on that line for a whole 5 minutes! Five minutes!!!! Why can't Disney get its act together?!?!?! Does anyone have the number for Member Services?