Have you ever received someone else's DVC mail by mistake? I have at least 2 or 3 times. Always, it's because someone else's printout is "stuck" behind mine and both were sent to me. When that happens, I am glad that member information other than name and address are not printed on the confirmations. Maybe that's what happens to all the "missing" confirmations that MS says have already been sent out. I usually try to forward it to the other member, but I have been guilty of forgetting to at least once. One time I requested a print out of our account activity. Would you believe that I actually got someone's else's account activity print out "attached" behind ours!!! Now, the account activity print out DID include our member numbers! I found this very disturbing. I called MS to let them know and I can't remember if they had me send to back to them or destroy it. Something else I found out from the other member's printout. I know I shouldn't have looked but I was seriously guilty of morbid curiousity! They had only been members like 3 years. They banked all their points the first year, used some of the banked points the second year, forgot to bank their second year's points, and let the remaining banked points and all of their current year's points EXPIRE!!!! OMG!! I think that they either had a 200 point contract or a 150 point contract, I can't remember now. They did use some of their 3rd year points for a reservation and banked the rest into next year so hopefully, they got the hang of the points and banking deadlines. I was so upset at the waste of the expiring points that I seriously wanted to send off a note to them but I resisted! Lol!! So, has anything like this ever happened to everyone else before? This all happened about 2 years ago so hopefully, MS have gotten their act together by now. Especially, with all the tightened security and privacy measures.