Hi everyone... We are currently at WDW and attended MNSSHP on Tuesday. My DS (who has severe crowd anxiety) has a GAC for an alternate waiting area. As expected, his favorite ride, The Haunted Mansion, had a line that stretched into FrontierLand but the posted wait time read 20 minutes (which was obviously underestimated.) we approached the CM with DS's GAC and explained his situation. The CM sent us away and told us that when standby waits were 20 minutes or less, then no alternative entry would be provided. We explained his anxiety situation again and he insisted that we turn around and get into the standby line. So, we did...and my poor DS had a panic attack in the crowd. Has anyone ever heard of this policy before?