MHP ticket refund

[Susie63]

I have some friends who were supposed to fly to California next weekend from Canada,for the MHP on the 7th. Well, Mom fell and broke her shoulder yesterday. Surgery is a possibility today. Airline tickets and hotels have been cancelled. Has anyone had tickets for special events refunded? I know Disney is really good at helping out in situations like these, but I thought I would ask here before I talk to them today.

 

[Bud Ice]

From the Disney Site

"Tickets may not be resold. Tickets are non-transferable and non-refundable."

https://disneyland.disney.go.com/events/mickeys-halloween-party/purchase/

 

[tlovesdis]

I would call and explain the situation and see what happens. You never know!

 

[SMD]

Did they have any kind of trip insurance?

 

[Susie63]

From the Disney Site

"Tickets may not be resold. Tickets are non-transferable and non-refundable."

https://disneyland.disney.go.com/events/mickeys-halloween-party/purchase/

Yes I understand that..... which is why I asked for other people's experience's.

 

[Susie63]

Did they have any kind of trip insurance?

Unlikely. They were flying to Phoenix(snowbirds)today and their daughter was flying in next Thursday.

 

[mom2rtk]

Just call. I bet you'll be surprised at how great they can be.

 

[jtobykrauss]

My Daughter ended up getting really sick when we where a Disney world and we had tickets to the xmas party Disney refunded the party ticket dining res we had for Mickeys back yard BBQ and 3 park days we had. So I would just call and speak to someone and see what happens. Good luck!

 

[Susie63]

Thanks everyone. Love that I can always find the answer here❤

 

[Kindermouse]

I always try-what the worst that could happened..they say no and youre in the same boat youre currently in anyway? its worth the phone call

 

[Butterfly123]

Good luck!

 

[Susie63]

No surgery... yay They rebooked their flights today and will have their holiday after all. Maybe in a wheel chair to keep her arm from getting jostled around too much. Now if I could just sneak into one of their suitcases

 

[Laundress]

No surgery... yay They rebooked their flights today and will have their holiday after all. Maybe in a wheel chair to keep her arm from getting jostled around too much. Now if I could just sneak into one of their suitcases

Great news. Hope she is able to enjoy herself

 

[theluckyrabbit]

Great news! Make sure that they know where First Aid is in both parks so that they can get there quickly if they need to. The nurses there are always so helpful with any kind of health need. Plus, it's a cool place to rest if the mom starts to get overheated and feel unwell.

 

[bumbershoot]

Great news! Make sure that they know where First Aid is in both parks so that they can get there quickly if they need to. The nurses there are always so helpful with any kind of health need. Plus, it's a cool place to rest if the mom starts to get overheated and feel unwell.

Yes!

And they are real RNs, too. In the back they have hospital type cots if she needs to lie down.

 

[Susie63]

Thanks. I will make sure they know

 

[ShaunaM]

I have some friends who were supposed to fly to California next weekend from Canada,for the MHP on the 7th. Well, Mom fell and broke her shoulder yesterday. Surgery is a possibility today. Airline tickets and hotels have been cancelled. Has anyone had tickets for special events refunded? I know Disney is really good at helping out in situations like these, but I thought I would ask here before I talk to them today.

We did...four years ago we had MHP tickets my dad threw his back out completEly. We were there so I took tickets to ticket booth ? They had to mail refund? Sorry I can't fully remember how it worked but we did get a full refund on my parent's hoppers and their MHP tickets. I would call.

 

[EmersonNZ]

A few years ago I had an issue where I couldn't use my ticket (I had to literally leave the country that day). Knowing that I couldn't get a refund or onsell etc I went to guest relations and asked if they would be able to give my ticket to a member of a family they thought would like a ticket etc. I didn't want a refund I just asked if they would give it to someone else on my behalf. Well not only did they refund my ticket but they gave 2 tickets to a family while I was getting my refund and told them it was a magical surprise from the gentlemen over there... Disney made my day and their....

 

[Kindermouse]

A few years ago I had an issue where I couldn't use my ticket (I had to literally leave the country that day). Knowing that I couldn't get a refund or onsell etc I went to guest relations and asked if they would be able to give my ticket to a member of a family they thought would like a ticket etc. I didn't want a refund I just asked if they would give it to someone else on my behalf. Well not only did they refund my ticket but they gave 2 tickets to a family while I was getting my refund and told them it was a magical surprise from the gentlemen over there... Disney made my day and their....

And thats the difference between Disney and other theme parks. They train their people to spread the pixie dust when they can. I always think the posters on the Dis are bigger sticklers for the rules than the Disney CM's are-but I think that it's because they know that Disney gives in when they can so they dont want to see people take advantage of that or slam the CM's on the times that they can't.