MetJet cancelling flights through Oct (NE WI)

Discussion in 'Transportation' started by SaraJayne, Apr 25, 2012.

  1. SaraJayne

    SaraJayne <font color=red>Stop moving those smilies! <img sr

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    For those that had booked Met Jet out of Austin Straubel (GRB)l, unless your flight is in Oct or later, you're out of luck. :(
    http://www.wbay.com/story/17740461/...-flights-due-to-lack-of-credit-card-processor

    Since their primary market is Orlando, I wanted to post so people would be aware of the change.
     
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  3. pigletto

    pigletto DIS Veteran

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    I am very sorry for anyone this inconveniences.
    I have to say though that I give them kudos for advising their passengers of a problem with enough notice to make alternate arrangements, as well as refunding them.
    Directair could have taken a lesson here.
     
  4. Jajone

    Jajone DIS Veteran

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    Yikes, we just booked with them for October. Hopefully everything works out and our flights go off without a hitch then.
     
  5. SaraJayne

    SaraJayne <font color=red>Stop moving those smilies! <img sr

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    I agree with you. I think it was very professional of them to notify customers, giving them ample notice to try and make other plans.
     
  6. Started By A Mouse

    Started By A Mouse I Only Hope We Don't Lose Sight of One Thing...

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    That's what happens when you try and book a no-name company to save a few bucks :( Hopefully it works out for everyone!
     
  7. lost*in*cyberspace

    lost*in*cyberspace DIS Veteran

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    Things might work out for you, but I would be proactive now by making alternative arrangements. They're planning to start flights on Ocober 10th, but I wouldn't risk my vacation. They have been trying to fly since 2007! A good reason not to deal with charters.
     
  8. Lewisc

    Lewisc <a href="http://www.wdwinfo.com/dis-sponsor/index.

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    Probably it's the credit card processor which learned a lesson from Directair. When a small airline goes out of business there isn't enough money to refund the passengers fares and the credit card processor winds up paying.

    The "solution" is for the credit card processor delay paying the airline until the passenger flies. Obviously whatever terms the credit card processor was offering with respect to how large a "hold back" they'd require wasn't acceptable to MeJet.

    One of the small airlines, (Independence Air ?) went under when the credit card processor decided the risk was too great and was going to hold back 100% of the money until the passenger flied.
     
  9. pigletto

    pigletto DIS Veteran

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    I have no doubt that you are correct on this one.

    However, it's still a way classier move to let your customers know to make arrangements for other flights than to tell them to get off the plane because you have no fuel.
     
  10. Lewisc

    Lewisc <a href="http://www.wdwinfo.com/dis-sponsor/index.

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    Maybe but there is a big difference between a new airline delaying the start of operating and an existing airline canceling some flights but still hoping to stay in business.

    Once Directair did anything to cancel blocks of existing reservations new bookings would disappear.

    It sounds nice to say the airline was classier but the reality is the airline might not have had any say in the matter.
     
  11. jsilvers

    jsilvers DIS Veteran

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    Note that MetJet is technically not an airline but a charter operator, which should routinely be escrowing passenger funds. Of course, that's also what Direct Air was supposed to be doing (but we now know that it wasn't), which is why Direct Air's credit card processor found itself in trouble - and, as you say, is probably why MetJet's processor is now on alert.

    [...]

    You're probably thinking of Frontier. See http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2008/04/11/BUAP10489J.DTL. But Delta also had a problem with its processor shortly before it went bankrupt in 2005. See http://www.thestreet.com/_yahoo/markets/rosssnel/10237240_2.html.
     
  12. Lewisc

    Lewisc <a href="http://www.wdwinfo.com/dis-sponsor/index.

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    My memory was the final nail in the coffin for either Independence Air or Skybus was the credit card processor insisting on holding back 100% of the fare until the customer flew.

    As you note other airlines have also had issues with the credit card processor and hold backs.




     

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