First time poster, long time lurker (years!). Normally I find all the advice I need here by reading and searching, but I now have a predicament that I would love guidance on. I made a reservation for the Dolphin last week for a stay in October. According to my reservation, a $582 dollar deposit was supposed to charge and the total cost is $1170. Today I go online to check my credit card statement and find a MAXED OUT card - with a charge for $6587.25 from the Dolphin on it. After I picked myself up off the floor, I reread my reservation email a few thousand times and then called to find out what happened. The guy I spoke with found the charge and agreed it was an overcharge. He said that accounting isn't open until Monday so that's the earliest that it can be refunded. He said that the manager is out until tomorrow and that the manager will call me tomorrow right away to discuss the issue. My question to all of you is....what kind of compensation for this is appropriate for me to request? I understand it is an error, so I am not looking to get my whole stay comped or anything, but I would like some level of "whoopsie, we messed up" apology. I have no experience with this sort of thing so I greatly appreciate your feedback on how to handle my call with Philip the manager tomorrow. Thank you all in advance for your help. These boards are phenomenal and I am in awe of the community spirit I find here. I have learned so much over the years. You guys got me through three very cheap Disneyland trips and are now helping me prepare for my very first jaunt to Disneyworld!