standardgirl
believing in magic
- Joined
- Jan 25, 2010
So I sent in a Magical Express reservation using the online form on DVC members' website. I put in the guest names (my mom and brother) and a contact address (my brother's address which is in the states) as instructed in the form. I also included their flight information (domestic flights only). I then got a confirmation from MS via email with information related to international arrival which seems rather like a mistake to me (as I have an international address on my membership).
I emailed back to MS just to confirm that they've got this reservation correctly and that they've got my mom/brother's domestic address from the form and they'll send them the transportation booklet (so they can use the luggage services) to the address provided on the Magical Express booking form. I then got a reply from MS saying that because I am the primary guest in this DVC reservation booking (dah... it's my membership and I'm going), they have just used my international address by default!? OK.. then why did they ask for the name of the guests on the Magical Express booking form and the contact address!? Surely, people share DVC villas from family/friends who don't live together, how can MS just use my address - this is beyond my comprehension.
sorry for the complaint... I just feel like Disney should be able to deal with their bookings better. We are a party of 4 people who will be flying into Orlando from 3 different countries! If I've provided a contact address on the Magical Express booking form as instructed, I expect DVC to use this information... not impressed My name is not even on this Magical Express booking form as it's only for my mom and brother.
Anyone else had similar experience?
ps. I still need to book Magical Express for myself and my other half (we are flying in from two different countries) - and now I'm rather worried that this is just going to confused MS entirely and mess up what's booked for my mom and brother!
I emailed back to MS just to confirm that they've got this reservation correctly and that they've got my mom/brother's domestic address from the form and they'll send them the transportation booklet (so they can use the luggage services) to the address provided on the Magical Express booking form. I then got a reply from MS saying that because I am the primary guest in this DVC reservation booking (dah... it's my membership and I'm going), they have just used my international address by default!? OK.. then why did they ask for the name of the guests on the Magical Express booking form and the contact address!? Surely, people share DVC villas from family/friends who don't live together, how can MS just use my address - this is beyond my comprehension.
sorry for the complaint... I just feel like Disney should be able to deal with their bookings better. We are a party of 4 people who will be flying into Orlando from 3 different countries! If I've provided a contact address on the Magical Express booking form as instructed, I expect DVC to use this information... not impressed My name is not even on this Magical Express booking form as it's only for my mom and brother.
Anyone else had similar experience?
ps. I still need to book Magical Express for myself and my other half (we are flying in from two different countries) - and now I'm rather worried that this is just going to confused MS entirely and mess up what's booked for my mom and brother!