Magical express luggage delivery

Discussion in 'Disney Resorts' started by Jimbeaux28, Nov 8, 2012.

  1. Jimbeaux28

    Jimbeaux28 Mouseketeer

    Joined:
    Jun 5, 2012
    Messages:
    93
    I know people complain about people who bring their luggage to the motor coach, not using the luggage delivery but we landed at 6:40PM and still have no luggage at 11:30PM and bell services is saying it will be another 45 minutes.
    Anyone else having issues like this with the luggage delivery?
     
  2. Avatar

    DIS Sponsor The Walt Disney World Swan and Dolphin is located in the heart of the Walt Disney World Reosrt.

    to hide this advert.
  3. magicaldisney

    magicaldisney DIS Veteran

    Joined:
    Sep 8, 2005
    Messages:
    9,347
    I'm sorry that you haven't received your luggage yet. We have always received ours within the three hour window. Hoping you get it real soon. pixiedust:
     
  4. Sue M

    Sue M DIS Veteran

    Joined:
    May 27, 2009
    Messages:
    10,399
    I've not heard people complain about those who choose to bring their luggage on DME :confused3
    I don't usually use DME on arrival as i fly into Ft Lauderdale first to visit family, but the few times I've flown into MCO first, I've always had prompt luggage delivery. And coming in from the west coast, we always arrive late afternoon, or early evening.
     
  5. purple figment

    purple figment DIS Veteran

    Joined:
    Aug 17, 2009
    Messages:
    8,529
    Luggage delivery is about 3 - 4 hours after you check in at your resort so assuming you checked in around 8-8:30, then 12:15 isn't too far outside the delivery window.
     
  6. Jimbeaux28

    Jimbeaux28 Mouseketeer

    Joined:
    Jun 5, 2012
    Messages:
    93
    Got the luggage at the 5 hour window. This is the longest it has ever taken. Hopefully this an outlier. I just wanted to see if others had experienced this.
     
  7. lilpooh108

    lilpooh108 DIS Veteran

    Joined:
    Apr 17, 2010
    Messages:
    4,332
    Wow that sucks.
     
  8. mamamary

    mamamary DIS Veteran

    Joined:
    Oct 11, 2006
    Messages:
    3,567
    I don't really ever remember reading about complaints against those people that bring their luggage on DME. We actually did this on our last trip. I'm so glad we did because when we checked in at 10:30 am our room was ready so we were able to unpack and get our room set up right away.
     
  9. Jimbeaux28

    Jimbeaux28 Mouseketeer

    Joined:
    Jun 5, 2012
    Messages:
    93
    I have read some posts where people mentioning it slowing the process down. Maybe on one of the stickies.

    On evening arrivals from now on we will be claiming our bags. Word to the wise.
     
  10. goofy4tink

    goofy4tink No tags...not needed! Transportation moderator Moderator

    Joined:
    May 2, 2002
    Messages:
    48,895
    I am one of those who has complained. Why, you might ask?? My worst experience was when the bus was almost completely full. There were about 5 families that brought their checked bags with them...largish families to boot!!! Each group had about 6 bags.
    So, it took time to load the bags at the airport. This was the only time I have sat on that bus for more than 20 mins...close to 40 mins on the bus. Now, granted, I was among the first to board.

    Then, we went to AKL first (POP had normally been the first stop, but not this time!!). There, 3 families got off...2 of them with their bags. The driver held everyone on the bus while he took out the bags. Evidently, this practice of holding guests hostage is supposed to have stopped. In any case, that driver took each family and handed bags to them...and not quickly. He wanted to be sure he didn't miss out on any gratuities. We sat at AKL for 15 mins total. Then, it was off to CSR...and the previous scenario was played out, again. This time though?? 20 mins sitting there since the driver had missed one or two bags beneath the bus!!!
    By the time I got to POP, I had been 'in transit' for about 90 mins!!! And of that time, almost 30 mins was taken up, sitting at the previous two resorts, waiting for bags to be disbursed.
    Obviously, this isn't the norm...but it sure wasn't a great way to start my stay.

    Oh, and this wasn't a late in the day situation...it was prior to noon!!! I can understand getting your own bags after 7pm, but at noon??? Many rooms aren't even ready yet!!!

    The later you arrive, prior to that 10pm cutoff, the longer it may take your bags to get to you. Many of the resorts have fewer CMs on duty in the baggage area. The value resorts practically come to a complete halt after 10pm!!!! So, if you arrive at your resort by 9ish?? YOu may have a slightly longer wait time for bags to arrive.
     
  11. crazy4wdw

    crazy4wdw DIS Veteran

    Joined:
    Jan 3, 2001
    Messages:
    4,236
    I never had any luggage issues with DME until my recent stay at POR about three weeks ago. My luggage was not delivered until about 5 hours after my flight arrival time. My flight arrived around 11:00 am and it was almost 4:00 PM before it was delivered.
     
  12. goofy4tink

    goofy4tink No tags...not needed! Transportation moderator Moderator

    Joined:
    May 2, 2002
    Messages:
    48,895
    When figuring delivery time, remember it's your resort checkin time that starts the ticking clock, not your flight arrival time.
     
  13. Mousemommy1

    Mousemommy1 DIS Veteran

    Joined:
    Dec 6, 2010
    Messages:
    11,363
    The only time we have had to wait longer than the 3 hours to be delivered is when Southwest Airlines allowed our luggage to get off in Nashville instead of going all the way to Orlando...:headache:

    We got our luggage 2 days later. Other than that we've never had problems.
     
  14. taylor3297

    taylor3297 DIS Veteran

    Joined:
    Mar 31, 2009
    Messages:
    3,998
    We have only had problems when ME did not pick up my sisters bag. She got the resort at noon (a friend and I had already checked in earlier, left key for sister at front desk), met us at MK, we got back to the room at 8:30 PM.

    She went to the front desk and the manager started helping her to find her luggage. Around midnight she told the manager when the bag got there, that she would get it in the morning. The manager did open the gift shop and let her get a nightshirt to sleep in ( she offered to pay for it but her refused). He also gave her toothbrush and toothpaste.

    1AM and a knock at the door. Her luggage was being delivered!
     
  15. Mousemommy1

    Mousemommy1 DIS Veteran

    Joined:
    Dec 6, 2010
    Messages:
    11,363
    This makes me add...the manager at CBR was awesome, and without us asking, he took us down to the gift shop and allowed us to pick stuff to wear as well as some toiletries and then put a credit on our account in case we needed to get other stuff too. I think he felt bad when I burst into tears about not having our luggage and SW being less than responsive. :p

    Anyway, that just goes to show the amazing customer service at Disney. It wasn't even their fault and they did more than SW to correct the problem and without us even asking. pixiedust:
     
  16. goofy4tink

    goofy4tink No tags...not needed! Transportation moderator Moderator

    Joined:
    May 2, 2002
    Messages:
    48,895
    There last few posts bring up a good thought....you just can't be sure what happened to late arriving luggage. It may very well not have been DME's issue, but in all actuality, the airlines. If the bag got misdirected, then it's going to be a lot longer than 4 or 5 hrs!! And many times, no one will take responsibility for that lateness!!! Drives me nuts.

    This is why we always recommend packing your carryon bag with anything you may need to start your vacation. And that doesn't mean just when traveling to WDW!!! If your checked bag gets delayed, you will at least have a change of clothes and something to sleep in...as well as toiletries. I know that when we flew home from Fort Lauderdale one NYE, we got diverted to Philly....no landing in Providence. Because we were heading home, I didn't pack that carryon correctly. And when we got diverted?? We could get off in Philly, book a room and get out on the first flight in the morning. BUT..they didn't have time to take off the checked bags!!! I had nothing in my carryon for the evening. So, we stayed with the plane, back to Ft Lauderdale, booked a room for the night, got our checked bags and flew out again first thing in the morning. Could have just stayed in Philly if I had had what I needed!!!!
    So, pack those carryon bags accordingly!!!!
     
  17. Mousemommy1

    Mousemommy1 DIS Veteran

    Joined:
    Dec 6, 2010
    Messages:
    11,363
    100% Agreed! We had a late arrival and we actually did have our carryons, but only stocked with stuff that we would need to go to bed (pj's, etc...) Luckily, our girls carryons had all of their stuff in them, but DH and I had no clothes to wear for the next day...we certainly overpack our carryons now!!! :rolleyes1
     
  18. EmmaMagsMom

    EmmaMagsMom Mouseketeer

    Joined:
    Oct 4, 2011
    Messages:
    86
    We arrived last week on Oct 31. Our flight got in at 930. We didn't get our bags at the WL until 345. That's the longest we have ever waited. Thankfully we brought suits and shorts in our carry ons. Problem was that we packed our girls costumes in our luggage. Thankfully they got them for the party
     
  19. maxiesmom

    maxiesmom The Mean Squinty Eye Works

    Joined:
    Jul 6, 2004
    Messages:
    23,724
    Again, the time your flight arrived does not matter one bit! The delivery clock starts ticking when you check in at your resort. So I'm guessing you checked in around 11ish? Depending on time of year the deliver window is 3-4 hours. So your bags were a little late, but not by much.

    It is always a good idea to pack whatever you will need for 24 hours into your carry-on. That means a change of clothes, meds, and maybe swim wear and pajamas. That way if your luggage is misdirected you are not stuck in your room waiting for your bags. Or stuck having to buy a whole new wardrobe.
     
  20. luvallprincesses

    luvallprincesses DIS Veteran

    Joined:
    Aug 12, 2009
    Messages:
    655
    Next week we will be arriving around 5 pm and will definitely be claiming our own luggage. We were 3 hours past check in last time we flew in the evening and didn't get luggage until 10 pm - not fun to unpack and organize at that time with an 8:05 CP reservation the next morning! Lesson learned for those evening flights. We shouldn't have too many people on ME with us the day after Thanksgiving who would be bothered, seeing that overall crowd levels for the following week are in the 3's.
     
  21. kaytieeldr

    kaytieeldr Reserving the right to make jokes out of typos - b

    Joined:
    Jun 11, 2005
    Messages:
    37,507
    Reminder: Disney doesn't take care of tipping anyone when the guest brings their own luggage to the DME bus; and it's customary to tip anyone you encounter who handles your luggage.
     

Share This Page