Last August we stayed at the Portofino and they said because we were using a special discount rate the Loews First benefits and upgrades did not apply to our stay. We used the Annual Passholder rate. I am now planning for a few trips this year and do not understand why Loews First expects me to book a room at the highest possible rate just to be able to make use of their privelages. With discounted rates always available for HRH and PBH, how can Loews First expect anybody to realistically make use of their program benefits?? Nowhere on the Loews first card does it say that I must pay RACK RATE to obtain the benefits. I feel that Loews should be more up front that this program only applies to customers who are not paying a discounted rate. The funny thing is that I am always receiving mailings from Loews first with different offers for discounts at their various properties around the country. Loews First is offering discounts for stays in which you will not be able to use the Loews First benefits! Does this make any sense??