We checked in today after a very sad week as my grandpa unexpectedly passed away on Tuesday and my aunt (she is a cancer patient) is in hospital for pneumonia. We did have a great drive here - our best drive yet, but today has been a bit problematic, as far as first days go:
Resort - BWV is a nice resort - checked into our 1 bed, standard view, very quickly, but not one Welcome Home from anyone. This was sad as we love to hear this. CM at desk was not that friendly and forgot a few things, but no big deal. Our room was ready by 1:00, which was fab news as the baby wasn't feeling that great. This was welcome news. Room is good - we are on 3rd floor. Room was very clean, but is in need of the rehab that they are doing - shower is yucky. Room has a cool layout, but not baby friendly at all. Balcony has a ledge, so this is a disaster, plugs everywhere and no locks on doors. Kids seem to enjoy the room, so we are looking forward to eating breakfast on the balcony, while watching the ducks tomorrow morn. Rooms are large too, with lots of space for luggage, clothes, etc. Resort is large, and there are not enough elevators at all, so this is a pain in the backside that's for sure. Saw a wedding, and that was great, as well as fireworks from resort. DD loved the Luna Park Pool too! We also had Internet issues, and they fixed them immediately, as well as a drape issue as reported from previous guest, and a visit from a supervisor to ask us how our room was. Very good attention to detail on their part, with stellar customer service!
ADRs - Had issues with online ADRs that I made and the Concierge desk can't print up all ADRs due to new system. Had to do each individually and this took up valuable vacation time. There are still issues, but I'll sort them out tomorrow.
Package delivery - Despite special notes to wait on package, they delivered it anyway. DH was able to intercept, and it worked out so we could hide from the kids (surprises for their baskets). Resort is charging service fee for packages, so since we have 3, it's $15.00, that can be charged to our room card. I know this has already been discussed here, but just wanted to mention that it is in force here at this resort.
We are exhausted and going to bed, but thought I'd post as we've always wanted to stay here, and so far, so good. The rooms are cute, and we like the layout with the kitchen counters and chairs to eat at. Kids really like that! Rooms need DVD players though - seeing a VCR is very weird - LOL! Kind of dates the rooms, if you ask me. The jacuzzi tub also came in very handy to bathe the kids. Decor is ok, but dated as well. Despite so many neutral and light colours, the rooms are very clean and tidy.
We are looking forward to our week here - we just had a yucky rain/thunderstorm, so we couldn't hang on the Boardwalk tonight, so we'll try tomorrow night. Didn't really take photos, as kids were a bit grumpy, and we are absolutely exhausted, so I'll hopefully have time to post some photos.
Tiger
Resort - BWV is a nice resort - checked into our 1 bed, standard view, very quickly, but not one Welcome Home from anyone. This was sad as we love to hear this. CM at desk was not that friendly and forgot a few things, but no big deal. Our room was ready by 1:00, which was fab news as the baby wasn't feeling that great. This was welcome news. Room is good - we are on 3rd floor. Room was very clean, but is in need of the rehab that they are doing - shower is yucky. Room has a cool layout, but not baby friendly at all. Balcony has a ledge, so this is a disaster, plugs everywhere and no locks on doors. Kids seem to enjoy the room, so we are looking forward to eating breakfast on the balcony, while watching the ducks tomorrow morn. Rooms are large too, with lots of space for luggage, clothes, etc. Resort is large, and there are not enough elevators at all, so this is a pain in the backside that's for sure. Saw a wedding, and that was great, as well as fireworks from resort. DD loved the Luna Park Pool too! We also had Internet issues, and they fixed them immediately, as well as a drape issue as reported from previous guest, and a visit from a supervisor to ask us how our room was. Very good attention to detail on their part, with stellar customer service!
ADRs - Had issues with online ADRs that I made and the Concierge desk can't print up all ADRs due to new system. Had to do each individually and this took up valuable vacation time. There are still issues, but I'll sort them out tomorrow.
Package delivery - Despite special notes to wait on package, they delivered it anyway. DH was able to intercept, and it worked out so we could hide from the kids (surprises for their baskets). Resort is charging service fee for packages, so since we have 3, it's $15.00, that can be charged to our room card. I know this has already been discussed here, but just wanted to mention that it is in force here at this resort.
We are exhausted and going to bed, but thought I'd post as we've always wanted to stay here, and so far, so good. The rooms are cute, and we like the layout with the kitchen counters and chairs to eat at. Kids really like that! Rooms need DVD players though - seeing a VCR is very weird - LOL! Kind of dates the rooms, if you ask me. The jacuzzi tub also came in very handy to bathe the kids. Decor is ok, but dated as well. Despite so many neutral and light colours, the rooms are very clean and tidy.
We are looking forward to our week here - we just had a yucky rain/thunderstorm, so we couldn't hang on the Boardwalk tonight, so we'll try tomorrow night. Didn't really take photos, as kids were a bit grumpy, and we are absolutely exhausted, so I'll hopefully have time to post some photos.
Tiger
