Leland at CRO/WDTC I called tonight, originally getting "Bermuda". As soon as I heard her say her name, I almost hung up. I have read more than one post on the DIS with her name, none of them complimentary. She proceeded to tell me that not only did POP not have any availability from Nov 2-5, but when she double checked, she said that ALL the value resorts were booked! I immediatley went to the internet to check Disney's site, showing availability. I called back and got Leland. He was FAB! We did our thing, and he overheard my mom (I was calling to make my parents a reservation to join us for my b-day trip, room only for now, to upgrade to MYW with dining after the school system approves her days off) ask about AAA discount in the background. He then proceeded to tell me how to handle it in the event she decided to do AAA, and actually sort of encouraged that she try, stating she would probably save substantially. He went above and beyond the call of duty, and was extremely pleasant. I left a comment on the "cast appreciation" comment line. Anyone else have similar experiences? Maybe we could compile an informal list of who is great at CRO!