I've been to disney 5 times over my lifetime.. 3 in the past 4 years. It seems every trip just keeps going downhill. This was our first time staying at a disney resort. I did think our resort was beautiful (we stayed at a deluxe resort), but had some major hiccups. IT was very busy when we checked in While I was waiting in my checkin line, i was passed up twice by other families who were checked in before me but behind me in line. Not sure if the person with the iPad didn't realize i was not in the party, but still it was a bit aggravating. The person who checked me in was very nice, but seemed clueless about what she was doing. we kept having to wait for someone to come and help her. I don't blame her, she was doing her best, but if she was in training or something, why didn't they have someone training her? When we got to our room it was very nice, not exactly what I had requested, but I realize disney can't make all of our request happen if any. either way i was really happy with our room. My parents were in a room next to us. When my mom opened her bedside drawer for the first time, she found a dirty (poopy) diaper in the drawer. We did bring it to the attention to a housekeeper who took care of it but obviously the room was not cleaned very well. Our first full day at the parks we had an early morning breakfast. We were told that the boats would be running by a certain time and we could take it to magic kingdom. So we chose to take a boat. However no boat ever came. Luckily the person driving the resort boat noticed us still waiting on her second time around and this and must have felt bad for us. she took us over to the contemporary so we could walk over to entrance of magic kingdom. I was very grateful for her she said she didn't know what was going on with the other boat. Overall i was really surprised with how many cast members seemed unhappy. They did not have the typical "disney spirit" I cannot say that for everyone we did encounter cast members who were wonderful. I don't want it to seem like everyone was unhappy and miserable but we did have quite a few run ins with people who obviously did not want to be there. I know everyone has a bad day but this was a lot of people. I have always preferred disney parks over other orlando parks, because of the people who work on disney property. I didn't get the same feeling this time. Numerous times when we were at restaurants our waitresses didn't even come back and fill up our water glass?? We were basically ignored for most of our meal. Pretty sure my dad even got food poisoning from one of the restaurants we ate at . it was bad and he spent an entire day in his hotel room very sick.. I purchased photo pass plus for the 3rd time.. probably won't again. I took much better pictures than the photo pass people. a lot of them are horrible! They are pictures taken from the side and not even centered. I don't know how they are training the photo pass people but they are not photographers. Ive normally had really good photos with photo pass but this time was totally different. Probably was upset me the most was our disney magical express. the day before check out i received a notice for our magical express pick up time and instructions. everything was set and appeared normal. the morning of check out i received another lettering stating that due to system requirements disney would not be checking us into the airport and i would need to transport all of our luggage on the magic express bus with us. normally i probably wouldn't be too upset by this but i am pregnant in my third trimester and traveling with a two and four year old and my husband. (we have five large bags including the carseats which were were checking) We had a lot of luggage including two giant carseats. I was seriously very happy about not having to take the luggage around with us so finding out that we would be bring our luggage with us was disappointing. I was also told their would be a curbside check in right when we got off the magical express.. which wasn't true because the curbside check in is on the third floor of the airport, by the normal checkin. i tired to figure out why this happened and see if they anything could be changed given our situation and i got a different story every time basically told they couldn't do anything the magical express driver told me.. sometime disney just simply doesn't have room to transport everyones luggage so the just have to say no to some people. Im not sure what the true reason was, but the fact that disney made no effort to help us with this situation was very disappointing. I just expect more. if you are actually reading this, please know I'm not a person to complain all the time. Im just very upset by our last trip. I love disney. I love taking my kids to disney. the look on their faces when they go on their favorite rides or meet their fav. characters is priceless. And not everything about our trip was horrible . i was just really disappointed. about a lot of things. I feel like every year we go disney is just downgraded a little more. Its such a machine and so scheduled and i see the people working their more and more unhappy. Watching the disney promo video on the way to the airport, which is all about the exceptional disney service and experience all i was thinking about was how this was the first time i was every happy to leave a place that was sunny and 84 outside to go to back home to 19 degree cold weather.