We arrived on Sunday, Jul. 20 noonish..our room was ready at checkin. We got Casitas 4 just like I had requested when we made reservations. No time to fax it, but got it anyway. We got Bus Stop #2 right behind our building. So, when we got back tired from the parks, it was a short walk to our room. Bus service is the best. Hardly had to wait for a bus. Resort grounds are breathtaking, specially at night . My kids enjoyed the Dig Site very much. The Jaguar Slide is great! Loved Pepper Market! One of the best CS meals ever. There was only one night at 3am, when our neighbors from the next room came in and were shouting and arguing very loudly and we couldn't sleep at all. So, I called front desk and in a matter of minutes it was quiet again. Sadly, we had to leave today. We will definitely go back. We miss it already .