I'm sad to say we are back from our wonderful stay in Windsor Hills We stayed in a 3BR/2BA condo (95400 on vrbo.com) and we were very pleased with the resort itself. The community pool and water slide was perfect for the kids. The playground was very nice. Overall, the resort is great. The condo that we rented was nice, but it wasn't as well equipped as previous rentals that we have stayed in. For example, we tried making eggs in the mornings a couple of days and there really wasn't a good frying pan to be used. I also had a terrible experience with the rental management company - American Homes. Even though I rented directly from the owner, he turned everything over to the management company and they were just very unorganized and difficult to deal with. They called me 1 week before we were to leave and left a message stating that they had not received our final payment. 4 weeks prior to that they sent me a statement showing they received the final payment and I even had the cashed check from the bank. I called back and left a message telling them this. Since we only had a week to go, I was very concerned about this. They did not even bother to call me back the next day, so I called them two days after I left my message to follow up again. I called at noon and the lady that I spoke to (who I believe is the owner) said it was just a mixup and she was given wrong information and she hoped that it hadn't caused us any unnecessary concern. HELLO! 1 week to go and you're saying you didn't get my payment . . . yea, I'm a little worried about what that might mean. So I told her it would have been nice to get a call back to tell me this and she said she had been out of the office for two hours. Now, I called at noon so I would have thought even if she were out of the office for 2 hours she still would have had time to call. Sorry for ranting so long about that, but that really had me upset. The second problem was when we arrived at the condo we found that there were only 4 towels and 2 washcloths. The unit is advertised as sleeping 6-8 people and we had 6 staying there, so that just didn't cut it. When I called I was just told they would get them out when they could. They ended up not coming until the following day around 10 AM - after we had already left for the parks. I also read in the guest directory in the room that they were supposed to provide trash bags and we didn't have any in the unit, so I called and left a message about that and never got a return call. So, although the resort is fantastic and I will absolutely stay there again I will never rent a unit again from American Homes. The owner had been nice to work with, but as soon as the rental management company got involved we had problems. Just wanted to post my experience so others can learn from it!