background: We are both 40 with no kids. We love WDW and are DVC owners. We have gone to WDW yearly for the last 8 yrs. This year we had some extra points and decided to splurge and book the Polynesian. We stayed there 5 yrs ago on our honeymoon and thought a 5th anniversary return to our favorite resort was due. room: We booked a garden view and requested non-smoking and Tokelau. I thought the location would be ideal and central to the TTC, the bus, and the GCH. Our flight arrived over 3 hrs late and we checked in at almost 8pm...my hopes were low of getting a good room that late. I asked the CM if they had a nice room left for us and he said they DID !! We got a fantastic room (imho). We were in 3948 in TOKELAU, which faces the quiet pool and is the first room off the little lobby. Yes its close to the elevator but noise was never an issue. The Southern rooms in Tokelau stick out farther towards the pool than those closer to the lake. To our great surprise we had a CASTLE view Ok...you had to look to the right but we had an unobstructed view of the castle at the MK. We looked directly out at the pool and Samoa and it was beautiful. The right side of our balcony was open so you could see thru it. There was a palm tree down the way but otherwise we could sit on our balcony and watch the fireworks (with sound too from the pool speakers) or if we stood up and looked to the right we had a perfect castle view. We were really happy with the room. The bathroom was laid out a bit differently than I had seen before. We had one sink and it was parallel to the bathtub. I LOVED the new decor of the rooms and our room was HUGE. I know the rooms in Tokelau are bigger but you really could feel the difference. My one complaint about the room is mousekeeping. They were really lacking in this dept. We waited until after 3pm for our room to be cleaned 3 days of our stay. We had requested softer sheets each day and the next day the sheet would be missing from the bed. We couldn't figure out why she kept taking our sheet. We would call, get bet better sheets, put them on ourselves over the old sheets and the next day they would be gone. this got old. I left notes, but I think there was a language barrier. I will be so happy when WDW gets new sheets. She missed bath mats and hand towels a couple days...you could just tell she/he was really rushed. We used personalized tipping envelopes printed up for each day and tipped turndown service too..... We didn't get one, not one, towel animal all week. Yes we were a bit disappointed since we tipped well and left the Disney envelopes. We also only got chocolates from turndown on 1 night out of 7 and turndown didn't even show up 2 of the nights. I enjoy turndown because we usually nap and shower in the afternoons and enjoy the fresh towels and nice bed later when we come back to the room. They showed up at 3pm a couple times and we had to ask them to come back after 5pm when we were gone for dinner...those are the nights they never came back. we got our room cleaned at 3 and turned down at 3:30...not much sense there. Food: We LOVED Kona Cafe. this is our new favorite restuarant. We had the char grilled filet there twice during our stay...our first night and last. This was a new place for us and we will be back !! oh and we found the food court to work out great and was very convenient. I like the order yourself system and we only had to wait about 5 mins in line during the am rush for breakfast. I ordered a kids breakfast everyday and it was perfect...the adult ones had too much food. The remodeled area was nice and we liked all our snacks there. Bus service: Seemed to be fine...we used it for MGM and AK. But the rides back to the resort took 45++ minutes after the extra stops and resort stops. You know AK is also Blizzard Beach. Downtown Dis is also Typhoon Lagoon. those were longggg rides. We loved using the monorail.....and walked to the TTC for Epcot and it was just 5 minutes...great. Service: We encountered lots of "alohas" and friendly people. With the exception of housekeeping I was really happy with everyone. We didn't swim on this trip...we had very cool weather for the first 3 days...windy and in the low 70's...and we have thin blood being from Phoenix, so this was not pool weather. It did warm up but we have a pool at home and its just not as big a thing for us to swim on vacation anymore now that we have a pool at home. We loved our stay and our whole trip. We will miss the Polynesian but look forward to staying at the VWL next year. We saved lots of money with the DDE card and ate lots of good food. I am sure I have forgotton a few things but will post if I think of more to say.