We just returned last night from CSR. What a beautiful resort! We requested Ranchos (we are a couple who wanted a little seclusion) 2nd, or 3rd floor & were able to check in to our room at 10:45am when we first arrived and were upgraded to a corner room with the water view, no charge. They said it was a birthday upgrade. I celebrated my 24th birthday on Saturday. A few days into the trip, a fridge showed up in a room with a cake in it (from home). They said the fridge would be complimentary for the rest of the trip. About CSR: Amazing service from cast members It is big but we didn't mind the walking Pepper market was average in all aspects Room was great, very clean and housekeeping was very accomodating. Bus service was the best I have ever had!!! Any questions are welcome!