We finally decided to buy last week and I called our guide (from our tour in November) Michelle Carcel and have left her over 4 messages. She has not called us back in 9 days! I even called SSR directly and spoke to a women who said she has seen her in the past few days. i don't know why she hasn't called us back. I realize she is busy, but I specifically stated we wanted to buy, so I though she would call back right away. With that said, I would like a guide who is a little more...what's the word?...responsive??? Can anyone recommend a good one to me? TIA!