I just got back from 3 days at Pop Century and I have to say they really imporessed me. No the room was not much more then a regular room and the food was not outstanding but their customer service and the atmosphere was amazing. The first night I was there my son had to go by ambulance to the hospital (he is fine now and was good enough to keep on going with the vacation) but the minute they were informed the manager was there and she kept me calm through the whole thing. They reimbursed me for the taxi back to the hotel, called the next day to check on him and sent my son a balloon basket with toys and candy. They went above and beyond what they had to do and I couldnt thank them enough. I just wanted you all to know how great the cast members are there.