How to handle "free upgrade" email?

Discussion in 'Disney Resorts' started by Miffy, Nov 9, 2012.

  1. Miffy

    Miffy DIS Veteran

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    OP here again.

    My sister spoke to WDW ressies on the phone. They told her that the only upgrades that were available were the ones listed on the email she'd been sent, and she told them that she didn't want any of these upgrades and wanted to stay in her LM room, as booked 6 months ago.

    The CM confirmed her original reservation, which specifies an LM room.

    Now I'm keeping my fingers crossed for my sister, hoping she gets the room she wants...or if it has to be changed because of overbookings, that she gets something she will not just like but love.

    Again, many thanks to all the posters on this thread. And here's some pixie dust for my sister and for all of you, too! pixiedust:
     
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  3. discookiemonsta

    discookiemonsta Mouseketeer

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    I really hope that your sister can keep her original reservation for a LM room!!!

    Something that caught my attention was that she is travelling alone....I'm just wondering why Disney would try to get a solo traveller to switch to a suite when I'm sure there are lots of larger families booked in a LM room that would be thrilled to switch to a suite for free. We are a family of 4 booked into a LM room and I'd jump at the chance for a free upgrade into one of the suites even if it is just for the extra room! I can totally understand why this would make no sense for a solo traveller. I'm sure with Disney it may just all be computer generated, who gets these free upgrade emails, so there may be no rhyme or reason as to who receives the email...just doesn't make any sense to me :confused3

    I really hope your sister enjoys her stay in the LM seciton:cheer2:
     
  4. katiebear

    katiebear Mouseketeer

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    I apologize if I missed this, but what are her dates? We are staying at AoA LM from Dec 6-8. I called within an hour of receiving the "free upgrade" email (and about 5 times since), and have been told every time nothing is available at another resort. Even the moderates! Yikes!
     
  5. katiebear

    katiebear Mouseketeer

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    btw, I was hesitant at first to give up my LM room, too! It is a surprise for the kids, and I know they would love the Nemo pool and DD4 would be in heaven in the LM room. DS9 and DS7 not so much lol!
     
  6. sndral

    sndral DIS Veteran

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    I checked the WDW site for your dates out of curiosity and only POR waterview shows up for moderates, but both SSR and OKW show as still available, so they must have had enough people take the offer that they no longer need to make room @ AOA LM for your dates - so those not wanting to be moved who are going those dates can breathe a sigh of relief.
    I do like that they are dealing w/ overbooking ahead of time, far better to find people who would like an upgrade beforehand than confronting people after a long day of travel w/ the unexpected @ the front desk, IMO.
     
  7. ChelleyB

    ChelleyB Mouseketeer

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    Awesome!! What are your dates? We're staying at POR, maybe we can score an upgrade, too! :)
     
  8. monica9

    monica9 DIS Veteran

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    Wow Im surprised they upgrade for free to the monerail resorts! Nice one!
     
  9. Specter

    Specter Earning My Ears

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    The dates are 12/26 thru 12/28, after that we walk across the street to SOG for the rest of our stay. I was stunned to get a monorail resort, and for the two nights after Christmas too.
     
  10. jimjenkids

    jimjenkids Mouseketeer

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    after seeing this, I had to go through our emails and was hoping to get a free upgrade, but no such luck. we have 2 rooms at POP, the first value in a while, but where the kids wanted to stay....guess the next trip I will pick again, maybe even leave them home.....Congrats to all that have gotten the free upgrade....
     
  11. Miffy

    Miffy DIS Veteran

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    My sister's there from November 28th through December 4th. I don't think I ever mentioned the dates.
     
  12. Miffy

    Miffy DIS Veteran

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    It seemed nonsensical to me, too, to be offering a solo traveler a suite. Neither I nor my sister has any idea why she got the upgrade offer.

    I know she'll love her stay in the LM room!

    Thanks for posting and I'm sure things will work out well for you, too! :thumbsup2
     
  13. lylone

    lylone All our dreams can come true, if we have the coura

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    What dates is your booking at POFQ? We are there 12/3 to 12/8
     
  14. fall08CP

    fall08CP Cheesehead

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    When resorts are overbooked, they pay more attention to travel dates than party size. Probably was picked at random.
     
  15. loveshak22

    loveshak22 DIS Veteran

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    I would hate that...I love getting settled in when I first get to a room and would never take an upgrade for a night. Although some people might like that it seems inconvenient to me.
     
  16. Specter

    Specter Earning My Ears

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    Sorry, replied to the wrong post
     
  17. katiebear

    katiebear Mouseketeer

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    I actually was pretty disappointed I didn't get the upgrade :(. They told me to keep calling. Initially I wasn't sure what I wanted to do, but after thinking about how crowded it probably will be I thought I'd rather get out of there!

    I do agree with you though. They are handling this ahead of time which is great!

    Also to the OP who was hoping to upgrade from Pop, they had specific resorts I was allowed to chose from, and Poly wasn't one of them. I even asked if I could pay a difference. I guess because the OP is coming from a moderate they got a better upgrade lol! One CM told me that I could only upgrade to moderate, and I had to read her the email that offered me OKW and SS.
     
  18. Emteach

    Emteach DIS Veteran

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    Wow, that is some upgrade. We just stayed at the Poly and it is amazing! Have a great trip.

    For the OP if they are wanting to stay in their LM I would just leave it at that; I am sure that enough people will take advantage of the upgrade and she wont have to worry.
     
  19. Simba's Girl

    Simba's Girl DIS Veteran

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    Just wondering out loud if it is an overbooking problem or if they are maybe taking some rooms out of service to address the comfort (temperature) issue?

    hmmmm
     
  20. ms mouse

    ms mouse DIS Veteran

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    We were received and used an upgrade code last year from a mod to a deluxe but it wasn't free there was a small charge. Just curious are these all for full price room only reservations, or does anyone have a package with free dining.
    And I agree it depends on the resort I wouldn't upgrade just because of the category.
     
  21. katiebear

    katiebear Mouseketeer

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    My theory was that since AoA is booked solid (at least for my dates) they are trying to open rooms up so they could book more new reservations, but yours is a good theory, too. :confused3 I have heard that is is pretty stuffy in those rooms. Maybe when I call again today to try and get my "free upgrade" I will ask the CM!

    Also, I booked mine for Room Only. We are staying at POR for the first part of our trip on FD, and I didn't get any offers for that reservation.
     

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