My husband and I wanted to take our girls either this Sunday or next Sunday just over night in a deluxe and enjoy the pool and hotel. I called today to see if there was by any chance anything was available, hoping with a florida resident rate or passholder rate... said it pretty much just like that. The guy laughed at me, didn't say a single word for literally 30 seconds. I said, I know it's Spring Break and busy but thought i'd try with possible cancellations or whatnot. He started to laugh at me again... I said ok, well thanks and hung up. I don't know why it rubbed me such the wrong way, but the way he laughed and length of time he laughed, it ticked me off. Sheesh.