How patient should I be?

Discussion in 'DVC-Mousecellaneous' started by HomeschoolMama, May 30, 2009.

  1. HomeschoolMama

    HomeschoolMama I raise kids... What's your super power?

    Joined:
    Jun 16, 2007
    Messages:
    5,751
    So, I went on a tour in March when we were on vacation, and told my guide I'd be ready to buy in when we closed on our house and moved.

    I've been leaving messages for him for over two weeks. Yesterday morning I finally got him when I called and he was heading out to a tour and he'd call me that afternoon.
    I still haven't heard from him.

    In my messages I have stated exactly what I where I want to buy in and how many points I need. He should know I'm serious and not just wasting his time. :confused3

    I just left him a message stating that if he was too busy to call me back, I'd be fine with calling another guide and that I was hoping to have all of this figured out this weekend. Since he only works Thursday-Sunday, I would think that's reasonable.

    It's so frustrating after waiting for so long to finally be able to do something so special to have someone else hold up the process, YKWIM? :sad2:

     
  2. Avatar

    Google AdSense Guest Advertisement


    to hide this advert.
  3. vicki_c

    vicki_c DIS Veteran

    Joined:
    Dec 22, 2007
    Messages:
    23,839
    I'd get a new guide! That's ridiculous, I think and I usually never say that. 2 weeks and in the end, it sounds like you still caught him vs. him calling you back?
     
  4. KirstenB

    KirstenB <font color=deeppink>Mom to "the nibbler"<br><font

    Joined:
    Aug 18, 1999
    Messages:
    3,480
    Definitely speak to someone else. I can't imagine being too busy to make a sale!!
     
  5. Nicoal13

    Nicoal13 not so patiently waiting for next vacation

    Joined:
    Oct 30, 2003
    Messages:
    657
    I just had the same problem with my guide, Brandon Duke. I called to do an add-on and he never called back. Finally about 2 weeks later I got a call from Cathy Leahy, apparently I was assigned a new guide.

    I didn't call Brandon back during my 2 weeks waiting because we were so busy, but you would think since I wanted to make a purchase, he would have called.

    Good luck to you!
     
  6. Duckfan-in-Chicago

    Duckfan-in-Chicago DIS Veteran

    Joined:
    May 25, 2005
    Messages:
    8,719
    Get a new guide. If you can't even get a call when you're in the fresh meat buying part of your process, what type of service can you expect in the future?
     
  7. HomeschoolMama

    HomeschoolMama I raise kids... What's your super power?

    Joined:
    Jun 16, 2007
    Messages:
    5,751
    Good point. This isn't very magical of him, is it? I'm glad I'm not the only one who thinks it's rude and bad customer service.

    So, who do I call to get info about a new guide? Also, what happens to my refferral from my friend? Do you think it transfers? :confused3
     
  8. Sandisw

    Sandisw Moderator Moderator

    Joined:
    Nov 15, 2008
    Messages:
    9,878
    I would definitely call and get a new guide. I sent mine an email on Wednesday (I know he is off Thursday/Friday), just to say call me when you get to work Saturday, since I had questions, and I heard from him already.

    I don't think the guide you use will have any bearing on the referral. Your friend should still get the incentive since she is still referring you!!!

    Good luck!!!
     
  9. HomeschoolMama

    HomeschoolMama I raise kids... What's your super power?

    Joined:
    Jun 16, 2007
    Messages:
    5,751
    I went ahead and called DVC customer service and got a new guide. He was very helpful and I'm glad I did. Now I am excited again about the whole thing. :yay:

    I'm supposed to call him back Tuesday with my deposit and to make my new ressies. :woohoo:

     
  10. Sandisw

    Sandisw Moderator Moderator

    Joined:
    Nov 15, 2008
    Messages:
    9,878
    Congratulations! I am glad that you got a better guide. It does make the process so much more exciting!!
     
  11. Disneypirate85

    Disneypirate85 DIS Veteran

    Joined:
    Jan 15, 2008
    Messages:
    1,060
    Curious, who was the guide? Ours is Brad Smith very helpfull.
     
  12. dianeschlicht

    dianeschlicht <font color=blue>DVC-Trivia Contest, Apr-2006: Hon

    Joined:
    Nov 22, 2000
    Messages:
    36,450
    Glad you got a new guide who is accommodating you!:thumbsup2 Might I make a little constructive observation? By using the light green print, you are making it very difficult if not impossible for some folks to see your posts. It's difficult for many but will be impossible for those with red/green color blindness.
     
  13. HomeschoolMama

    HomeschoolMama I raise kids... What's your super power?

    Joined:
    Jun 16, 2007
    Messages:
    5,751
    I'd rather not say. ;) But I will say that I my new guide is Nick Tambberino. He was very helpful. :thumbsup2

    Sorry. It's a habit from my favorite thread where we all picked a color so we can follow our posts. :surfweb:
     
  14. JaxDisneyFans

    JaxDisneyFans In Florida, it's not rain, it's liquid sunshine.

    Joined:
    Mar 9, 2008
    Messages:
    195
    :welcome:Glad you got a better Guide.
     
  15. justloveit

    justloveit Mouseketeer

    Joined:
    Jan 30, 2004
    Messages:
    467
    Congrats! Have fun planning your trips. Welcome Home! :banana:
     

Share This Page