How does disney treat resale buyers?

Discussion in 'Purchasing DVC' started by eltz1, Jul 2, 2013.

  1. eltz1

    eltz1 Guest

    so I guess if you buy a DVC property staraight from Disney, they love you. We were 90 percent there last time on BLT but our financing fell through. But my question is for how they treat u if u buy on the secondary market.
    Is there any differnece and if so what are they?
     
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  3. Deb & Bill

    Deb & Bill DVC-Trivia Contest, Apr-2006: Honorable Mention

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    You are treated no differently. You book your home resort at 11 months out, non-home resorts at seven months out. You get DVC discounts. You can call or e-mail Member Services. You are greeted the same as members who purchase direct.

    All you cannot do is book non-DVC Disney trips with your points, which tend to require a lot of points.
     
  4. ELMC

    ELMC DIS Veteran

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    If you buy DVC straight from Disney your salesperson loves you, because he gets a commission from the sale. Everyone else involved with Disney and DVC treats you just the same whether you purchased resale or direct. Your spouse might love you more if you buy resale because of the money you saved. :)
     
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  5. disneynutz

    disneynutz DIS Veteran DIS Lifetime Sponsor

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    Other than what's posted above, resale buyers and direct buyers after the sale are treated the same.

    What most people don't know is that the treatment during the buying process is different. Disney caters to direct buyers and creates there account, loads their points, may help them make their first reservation, and provides a team of quality assurance people to answer your questions.

    Resale buyers are delayed with the ROFR process, delayed with getting their account set up, points loaded, and getting the info needed to make their first reservation. There is a member administration team but they don't want to talk to resale buyers until after they are in the system, and they will tell you so.

    Direct buyers can make a reservation in 2 days, resale buyers, 65 to 75 days. This is Disney's way of taking care of the people who puts bread on the DVD's dinner table.

    :earsboy: Bill
     
  6. crisi

    crisi DIS Veteran

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    I wouldn't expect LOVE from Disney even if you buy direct. There are a number of people here who believe that Disney should treat them better after making such a large purchase, or that having been trapped, Disney doesn't treat them as well as cash guests.

    If you are expecting love, stick with cash - you won't get love, but some semblance of it....
     
  7. Dean

    Dean DIS Veteran<br><a href="http://www.wdwinfo.com/dis

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    I agree with the others here other than the fact that there are current limitations on resale points and likely to be more in the future.
     
  8. dmunsil

    dmunsil Disney Uber-Nerd

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    There's one other thing that hasn't been mentioned - if you don't have at least some direct-purchased points, you can't go on a member-exclusive cruise, even though they allow you to buy the member cruises with cash.

    You also aren't allowed on the member-exclusive Adventures By Disney trips, though in that case you aren't allowed to buy the trip with cash as far as I can tell, so it's a special case of the basic restrictions on resale points.

    Don
     
  9. Deb & Bill

    Deb & Bill DVC-Trivia Contest, Apr-2006: Honorable Mention

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    And both of those events are pretty darn expensive.
     
  10. DisneyRegulars

    DisneyRegulars DIS Veteran

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    I've talked with member services many times and they treat me wonderfully, the fact that I own only resale points has never even been mentioned.
     
  11. twinsouvenirs

    twinsouvenirs Mother of Dragons :)

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    related question... our first trip will be for our girls 1st bday. I know at disney resorts they have badges that are tailored to your occasion... but as a dvc guest can you receive the same badges? I only ask because I believe they sometimes get paired with cute perks or attention.
     
  12. rackle

    rackle Mouseketeer

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    Do you mean the big buttons? If so, I'm not sure if the resorts have them but you can get them at Magic Kingdom. They have several different ones. The ones that come to mind are 1st Visit, Birthday, Anniversary and Family Reunion.
     
  13. SFlaDisneyfans

    SFlaDisneyfans Mouseketeer

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    We got our buttons (bday and 1st visit) at the check in desk when we stayed at the GF over Memorial Day.
     
  14. JustTinking

    JustTinking DVC Member since 2002

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    When you make reservations online, one of the questions is 'are you celebrating something special?'. When we answer with 'birthday', 'anniversary', 'first visit', there are buttons waiting for us upon checkin.
     
  15. disneynutz

    disneynutz DIS Veteran DIS Lifetime Sponsor

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    It's noted on your reservation but that doesn't mean that you will get a button. Many times we have had to ask for them.

    :earsboy: Bill
     
  16. disneynutz

    disneynutz DIS Veteran DIS Lifetime Sponsor

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    There is the sales arm of DVC, and the MS arm. When you buy resale you are taking money from the sales arm, that includes the executive offices, guides and all of the sales teams at every resort, park, DTD, and cruise ships. They do not like resale buyers, they don't hate you because you may someday buy direct, but they don't like you. They put on a good front.

    MS is paid through our dues to service all dues paying owners. They don't have any reason not to like you. Some my feel that people who buy resale are affecting the profitability of the DVD/DVC division and it could affect their jobs but it doesn't seem to me that most feel that way.

    What they don't like is online booking. Phone calls are down 40% and the number of CM's working is being adjusted.

    It's no different than buying a car. If the sales person thinks you are a buyer, they are your best friend, when they find out that you are there to get your car worked on, they blow you off but the service department still services you.

    :earsboy: Bill
     
  17. Fantasia79

    Fantasia79 Mouseketeer

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    I'm assuming the quality of service is still the same? I've recently thought about resale (noting how expensive disney overseas trips actually are).
     
  18. Deb & Bill

    Deb & Bill DVC-Trivia Contest, Apr-2006: Honorable Mention

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    Sure, quality of service is the same.

    But what do you mean about how expensive Disney overseas trips actually are?
     
  19. Missyrose

    Missyrose DIS Veteran

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    You can't use resale points for Adventures by Disney trips.
     
  20. crisi

    crisi DIS Veteran

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    And when you use direct points, the cost per point isn't really a "value" - they are expensive trips no matter how you pay for them - possibly MORE expensive if you use points.
     
  21. Fantasia79

    Fantasia79 Mouseketeer

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    Thanks, Deb & Bill, MissyRose and Crisi! I was looking at 'value' of an overseas Adventure by Disney trip using points. While it looks awesome (and I'm sure Disney has a lot of perks) it isn't really a cost effective travel overseas.

    Sent from my iPad using DISBoards
     

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