How do I fire my travel agent?

Discussion in 'Disney Resorts' started by snorkelyn, Feb 21, 2013.

  1. TJDisneymama

    TJDisneymama DIS Veteran

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    that's crazy that she booked all those things. I wouldn't so much as even book a breakfast vs. lunch at the same restaurant for my client without their approval - much less book a completely different restaurant! Bizarre.....
     
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  3. snorkelyn

    snorkelyn Mouseketeer

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    I read on another post that there is a glitch in the system with BOG late August reservations (which is when she is going). She plans to call every morning to try and get it.

    Good point you make about hold backs and cancellations.

    Thanks.
     
  4. snorkelyn

    snorkelyn Mouseketeer

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    I know, right! My cousin believes she worked off an older email, thus, didn't pick up the right info. Stuff happens, I get that. But if that's the case, she should admit her mistake. She has lost all credibility now by trying to play it off and push her ideas.

    So, your an agent? Do you feel that your room requests are given priority over a person booking direct? Just curious.
     
  5. elaine amj

    elaine amj DIS Veteran

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    UGH - that sucks. My TA has made mistakes, but overall it went well. The one biggie is she didn't get around to removing an extra night I had tacked on and I didn't catch on to it until several weeks before the trip. She ate the $50 change fee because it was her mistake. I was overall content with how she handled things.
     
  6. Lorien728

    Lorien728 Mouseketeer

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    I w keep the ressies but do your own ADR's....sounds like a mess :(
     
  7. Ccann

    Ccann Mouseketeer

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    My TA has done a great job but she has also given me all the info incase I wanted to change or add anything on my own. It's very easy to book things on your own. I did a few things for my last Nov trip. I go through a TA because they have cheaper travel insurance and it doesn't cost me a dime to use them. She has 2 other ladies working with her and they watch for additional discounts or reduced prices and changes things for me. Gives me a piece of mind.

    But I also double check her work, if I was in the OP position I would still keep the TA but relied on myself for the ADRs. After the trip I would let her know that I will not be referring any one else to her and I would be looking for a new TA. We're all human and make mistakes but not owning up to them or trying to make it right. I don't agree with that.

    Now if money wasn't an issue for me, I would dump her eat her fees and start all over again. I know canceling with my TA I would pay $300 for my family of 4. Might be worth it.... I don't know, if she hasn't done anything to mess up your trip don't know if it would be.
     
  8. bumbershoot

    bumbershoot DIS Veteran

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    I would not have thought that was allowed, to have a separate cancellation fee specifically to the TA, with a Disney certified TA.
     
  9. dansdad

    dansdad DIS Veteran

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    I can answer that with a definite no, they are not given a higher priority.
     
  10. MouseyMin

    MouseyMin DIS Veteran

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    Why don't you call Disney yourself, explain the situation, and see if they would make you a reservation using your PIN? If this works out, then you could just cancel the one with the TA. I have no idea if this would work, but it might be worth a try. Ask to be transferred to someone higher up.
     
  11. Sue M

    Sue M DIS Veteran

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    Sorry you're having all this trouble. What a mess :( I would speak to the agency owner and request a different TA. If I use a TA, I always make my own ADRs anyway, because I may change them too :laughing: I just made mine for August.
    There are plenty of really great WDW TAs out there, so hope this experience doesn't sour you on them.
     
  12. chloelovesdisney

    chloelovesdisney DIS Veteran

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    I've never heard of a cancellation fee for a TA, I would never book with someone that had that fee.
     
  13. nkereina

    nkereina Last chance to lose your keys.

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    Since TAs primary form of income is commission, many of them will impose cancellation fees because they get zero commission if you cancel the trip. Plus they have done work in researching and booking your stuff so they should get something. Additionally, airlines don't pay commission so most agents will charge a fee to book flights as well.

    I know AAA does not impose cancellation fees, but they make a lot of money in other ways.
     
  14. taylor3297

    taylor3297 DIS Veteran

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    I wouldn't book with someone that has cancellation fees either. I know my TA's agency doesn't charge a fee. I know a few other Disney TAs that work with different agencies, I am now curious to know if they have a cancellation fee. Going to have to ask next time I see them.
     

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