how can a "free upgrade" cost me $388?

Discussion in 'Budget Board' started by debraW76, Oct 2, 2008.

  1. debraW76

    debraW76 DIS Veteran

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    We had two connecting rooms at the sports with free dining for 6 nights for $1717. This was for 2 adults, 4 kids, and one toddler. This was with one day only basic tickets for everyone as we had unused tickets and wanted the free dining.

    Then we wanted to add another adult and child - I anticipated the change to be only the cost of their one day ticket but they charged me an additional $388 above what we discussed. I called our TA and she called Disney and they had changed one of our rooms to a preferred and left one at a standard and that was why the price increase.

    Well fine, but we needed connecting rooms as we will be travellng with small children and Grandma which none can be left unattended. Sports didn't have anymore connecting rooms available so Disney offered to upgrade us for two nights to the Yacht club. :cool1:

    At first I was glad for the free upgrade because we probably will not be able to afford the YC for another several years. But then they said it would be for the same price meaning I still had to pay the extra $388.

    First, I did not request the preferred room so I am still unsure why they charged us more. Second, we did request connecting rooms several months ago and was assured this would be met since we had small children. And now I am already stressing about having to move resorts midway through our vacation. We will have a baby, 5 kids and a Grandma who we will have to pack up and move on day 3 of our stay!

    Don't get me wrong I am grateful for the opportunity to stay at the YC, but I am upset because they made it sound like I was getting something for free when in fact I am still paying $388 more than what we discussed which I presume is for the preferred room at the all star sports.

    I'm not sure what to do. This vaca was already at our max budget and I am not sure where the extra $388 will come from. I can't call Disney since the ressie was made by a TA. So my only contact is my TA and she just thinks this is a wonderful deal for our family and doesn't understand why I am not happy about having to move resorts for an additional cost of $388.

    Do we have any other options in this matter? Or do we just have to accept that I will be moving my family on day 3 and paying $388 to do it?
     
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  3. Darcy03231

    Darcy03231 DIS Veteran

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    Part of the charge may be for adding the extra people to the room. I believe they charge so much pp/per day. The cost difference between the preferred room and the standard room is about $15/night, so you should have been changed $90 for the preferred room over the standard room.

    Sorry, can't help you with the rest of it.
     
  4. delmar411

    delmar411 DIS Veteran

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    to be honest? I think you should be thrilled to get YC for AS prices. And the extra money is probably not the room issue but that fact that G-ma & extra child isnt' going to get free dining because that was a limited time promo that ended quite a long while ago. :confused3

    That's the only place I can see the extra money coming from.
     
  5. Colinsmom

    Colinsmom DIS Veteran

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    I don't understand how that happened, but your TA should be able to explain it better. That said, connecting (that is, rooms with an inner door between them) are NEVER guaranteed at Disney (unless you are traveling with, say, one adult and four minors). They are only a request. Their assumption is that your 2 (now 3) adults could always split up between the two rooms to supervise the kids.

    So you may get rooms down the hall, around the corner or even one floor apart when you check in. Disney tries to accomodate all the requests, but it just isn't always possible. Checking in early in the day seems to help vs. checking in late in the evening, but it is still only a request.

    I wonder if you ended up with the preferred location because that's all that is available for your dates. Again, still not sure about the $388 (are you sure it is only one day tickets? no trip insurance added?).

    Have you thought about changing back to your original reservation and just adding the two extra people when you check in? They couldn't use ME if you go that route but at least you would be dealing directly with Disney.

    The upgrade to YC sounds like a VERY generous offer given my understanding of the situation!
     
  6. PrincessSuzanne

    PrincessSuzanne <font color=red>Guess I will be eating crow tonigh

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    Well, to add an extra adult is an extra $10/night, then the added price per night for a preferred location and then the 2 tickets, can't possibly be $388, but for the YC, you got an outstanding deal.

    Suzanne
     
  7. aka-mad4themouse

    aka-mad4themouse <font color="blue">Budget Board Co-Host</font>

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    I'm just guessing at this but the math could be right...
    Disney Dining Plan for 1 adult and 1 child = $38 + $10 (per night).
    1-day MYW Base Passes for 1 adult and 1 child = $80 + $67

    Assuming that you're staying 5 nights/6 days the cost would be 5 x ($38 + $10) + $80 + $67 = $387.

    Maybe that's where the additional cost is coming from?
     
  8. srgibbs

    srgibbs Mouseketeer

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    I would be thrilled if that was offered to us. You just had to buy 2 one day tickets and those 2 people just got free dining for the whole stay.You were upgraded to the YC which is very expensive and the total extra was close to $400 which does include the 2 one day tickets you purchased. I can understand money being tight but it does sound like Disney has tried to be fair with you.
     
  9. PrincessSuzanne

    PrincessSuzanne <font color=red>Guess I will be eating crow tonigh

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    She has free dining, so that is not it.

    Suzanne
     
  10. kim929

    kim929 DIS Veteran

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  11. polyqueen

    polyqueen Earning My Ears

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    I agree with the previous posters--you are getting a very good deal. Not only are you getting a double upgrade (from a value to a deluxe), you're getting a great pool with excellent staff and activities, the boardwalk area and great proximity to two of the four parks. Enjoy!:wizard:
     
  12. riaesq

    riaesq Mouseketeer

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    Since there are two rooms and each can hold two adults at no extra charge, the $10/night shouldn't even come into play. One room would have two adults and 2 kids, and one would have 1 adult and 3 kids.

    Subtracting the tickets gives you an additional per night cost of 40$- which would account for two rooms at preferred rate (20/more per night each). That's also about the cost of Grandma's dining plan if the free offer were over but doesn't reflect the add'l child so that explanation doesn't work.

    All that said, to repeat what the rest of y'all have said--- for the upgrade you are getting, that's some deal- that room at YC would cost 3x that rate or more.

    I'd clarify the answer to the question - Let us know!
     
  13. Illuminations_Rocks

    Illuminations_Rocks DIS Veteran

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    While it might be a "good deal" - it isn't what you wanted. Period. It will be stressful for you to switch resorts after 2 nights when you're only staying for 5. If you want to do that, great. However, why were you charged that amount? You need to know the breakdown. They should make it right for you - be it Disney or your TA, someone should put it back the way you had it - AND you need to ask your TA to specifically go over exactly what the costs are for.
     
  14. mom4graceandlogan

    mom4graceandlogan DIS Veteran

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    Having always done splits stays and with young children, I feel your concern about not being sure about trying the Yacht club. I find that it is difficult to do in the middle of a ten day trip with small kids. It will really eat up part of your day. IN fact on our next trip we will have a one year old, 6 year old and 9 year old and I told my husband no split stay with a baby. Unless you want to give up a park day and dedicate it to spending the full day at yacht club, then I would be hesitant to switch despite the upgrade. We just got back and we ended up doing Beach Club Villas/WL villas as our split stay. On our change day we put on our swimsuits, packed up our bags and had Disney transfer them to the other resort. We spent the day at the Beach Club Pool and then went over to WL at check in time. YOu could do the same thing if you really wanted to try the Yacht Club, just pack up have bell services move your stuff(which is free-but they will be expecting a tip) and go spend the day enjoying the Yacht Club Pool. If you know you are going to be in the parks alot and not have time to explore Yacht Club, I would not accept the upgrade. I don't think it is worth your hassle just to sleep there. YOur travel agent owes you an explanation of exactly what the new charges are and what they are for. Doesn't matter if they are offering up Yacht club as a alternative. If you don't want to move mid stay you should not have too. Disney owes you 2 rooms at the standard rate price even if they don't have the two standards available. They should give you the preferred at that standard rate price. Your travel agent should have insisted on it. The most logical explanation for the extra $ is that GM and extra child do not qualify for free dining as that offer long expired. I also agree that you should not be charged an extra adult fee as you can spread them out between the 2 rooms. YOu need to get back in touch with your travel agent, have her contact Disney again and see what can be done for you to ensure connecting rooms at a resort without a split stay. While you may not be able to guarantee an actual door between the rooms. YOu should be able to get the rooms next too each other. THe room assigners can work things out when needed. Be insistent on it. Explain that GM cannot be left to supervise the small children despite her being an adult. Have your TA make them check the other values, mods etc. to see what they can come up with without you having to check in and check out. Be polite, explain that while normally you would consider the Yacht Club to be a wonderful opportunity but it won't work well for your family this stay as packing up and transferring would be to difficult with a baby for a relatively short trip. This is why I know longer use travel agents for my Disney trips. I find that the people at Disney are usually very helpful in resolving issues directly and if they aren't you call back and get another CM to help you. I certainly see the benefit of a travel agent for those that need it but I don't like giving over the control of dealing with Disney directly. Also don't know why GM can't be left with the kids, but if it is a health/mental issue, you can always go the route of going through Guest Services and having your reservation marked as needed special accomodations for medical reasons. Yacht Club Beach Club are amazing, but your Disney vacation should be magical as you envisioned it, not by compromising to fix there error. Maybe they can move you to another value or a moderate where you won't have to be moved.
     
  15. dijid

    dijid American Expat in France for a while

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    Did you add the extra people after the time frame for booking free dining? The numbers certainly make sense that you're paying for their dining plans.
     
  16. LilyWDW

    LilyWDW Going to My Happy Place

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    Connecting rooms are NOT guaranteed. This is an issue that has come up again and again on the resort boards. Since the adults can split up and 1 stay in each of the rooms then there will never be children alone. Connecting rooms are only a request.

    It is possible that your TA may have messed up.
     
  17. Moeluv4u7

    Moeluv4u7 Luv2CUSmile

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    Although the value of the room may have been FREE- You must still pay the tax and pp charge- Just like on a coupon at the grocery store... You have $1- off a box of cereal that costs $3.89- It would be $2.89 but your tax is charged on full price- that is why coupons are taken off after your subtotal is calculated
     
  18. njziggy

    njziggy DIS Veteran

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    I would call back the TA and ask for a breakdown in the price. I'm thinking the additional cost is for the "free dining". Although the majority of your party was booked during the free dining promo, the additional people were added on after the promo was over so they are not eligible for the free dining.
     
  19. angwill

    angwill I just want to live at WDW!

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    Paying for dining isn't making sense to me. We added my DH to our reservation after the free dining offer was over. He still got free dining because he was staying in our room that was already booked as a free dining package room. Maybe they charged for length of stay tickets for the additional two? let us know the outcome.
     
  20. disneyleslie

    disneyleslie DIS Veteran

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    I am a travel agent - there is no way she should not be able to tell you what the difference is - if they don't know they need to ask disney - now if they left one room std. and moved one to preferred there is no way those are going to be connecting so you need to check on that as well - if they moved both to preferred you would definitely see a cost difference but it's usually only aoubt 10 bucks more per night - so with two one day passes it still should not be 388 -- don't settle for something you don't want - i have added people to rooms many times and they did not change the actual rooms - unless they had you guys in a king room - then they would have to change that - but otherwise the rooms should not have changed - you're just adding two people to the two spots you have left. Either way - don't settle for something you don't want - if disney made the change ask them for the bc the whole time as you don't want to move. They might do it.

    Leslie
     
  21. debraW76

    debraW76 DIS Veteran

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    Wow, I wasn't expecting such a response.

    I did ask my TA why the price difference and she said it was for their 1-Day tickets (one adult and one child) and they upgraded one room at the sports to a prefered and left the other as a standard. I never asked to be upgraded and it is my understanding that if you ask for standard, you pay for standard. If the hotel overbooks your room type then the upgrade will be for free. I have never heard of them upgrading your room from a standard to a preferred and charging you for it without it being a request.

    That is when I asked if the rooms would be connecting as I had requested in my original reservation months ago and she said no, that one would be in a preferred location and the other somewhere else. Then she called Disney to see if they could get us connecting rooms at the sports. They didn't have any connecting rooms for the first two nights of our stay so she checked other places and that is how we wound up two nights at the YC and 4 at the sports.

    The upgrade was due to fault of their own. I can understand that. But the original charge was for changing one room to a preferred which we did not request. That is what I think should be taken off.

    The transfer will be inconvenient but possibly worth a day at SAB. We will handle our own luggage because I dont trust the luggage people at the values from comments from other posters on this board. If I was going from deluxe to deluxe or even a moderate I would let them transfer my bags. But I dont want the Sports handling my bags. We have our own car so it wont be that big of a deal. (hopefully)

    Our transfer day is the day we are going to MNSSHP so we were planning on being lazy that day and even taking a nap so that we can stay up a bit later that night. Not sure how that will work now as we will have to check out by 11 and can't check in until 4 so basically we will be 'homeless' for 5 hours. I am a bit worried that without rest my gang wont last until 8 that night.

    I am keeping the 'free' upgrade to the YC in spite of the inconvenience and annoyance that they keep calling it free.

    This was our first and last time to use a travel agent. Not to speak badly of her, I think she tried hard to make us happy. It is just that our family is so complicated, I just wish I could have just talked to Disney directly. Like one poster said, if the CM doesn't give you an acceptable answer, you can just hang up and call back and talk to a different CM. With a TA, you hang up and call back and get her again!

    Thanks for letting me vent. :hug: I feel much better now :laughing:
     

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