hope it is ok to post this rant..

Discussion in 'Universal Orlando Resorts & Hotels' started by huckster, Sep 5, 2012.

  1. huckster

    huckster DIS Veteran

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    we finally broke down and decieded to forgo wdw for a trip to Universal /IOA
    everytime i need to change i get charged a fee long before my pay off date 9 even though it was paid off the day i booked , Now i called to have bill sent to me by regular mail (as my printer died) and the will charge me 15.00 just to mail it out , REALLY i am so sorry i choose to change from WDW to late to cancel now it will cost me..
     
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  3. damo

    damo Proud Redhead

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    That's because you booked a package through the travel agency. Their change fees are the main reason we suggest booking your stuff separately through Loews and buying your tickets through undercovertourist.com or directly through universalorlando.com

    You've really got to read the find print when you book through an agency.

    Booking directly through Loews would allow you to make any changes free of charge until 5 days before you leave.
     
  4. huckster

    huckster DIS Veteran

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    no i booked thru Universal no travel agent never ever use them for anything


    Dear TAMARA xxxx,
    Thank you for taking the time to book this vacation. This email is to notify you of the items selected. Pricing and availability are subject to change until deposit is received. To confirm this reservation, please make your deposit as outlined below. For complete Terms and Conditions please visit http://www.univacations.com/misc/termcon.asp.
    If you would like to view your reservation or make payments online, please visit www.universalorlandovacations.com and use the "View Your Reservation" link at the bottom of the page.
     
  5. damo

    damo Proud Redhead

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    Universal Vacations is a travel agency.

    They state that there will be charges for changes made after a certain date.

    Revision Fees:
    Once deposit and/or full payment is received, a $50 revision fee per transaction, plus any applicable services fees or price increases, will be assessed for any changes made to the reservation including, but not limited to, dates, air carrier, hotel, and ground transportation. If your vacation includes airline reservations, air change fees apply, plus a $50 per reservation revision fee and any other fees or price increases imposed by the airline will be charged. Fees are non-refundable. Certain types of airline reservation changes, including name changes, are prohibited based upon restrictions imposed by the carrier.
     
  6. huckster

    huckster DIS Veteran

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    ok so i went to universal home page and booked rith thru their web site and thats a travel agent? i am confused when i go to disney dot com site they are disney not a travel agent? i am really confused??:confused3
    where i went.... please visit www.universalorlandovacations.com and use the "View Your Reservation" link at the
     
  7. damo

    damo Proud Redhead

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    Disney runs their own hotels. Universal does not. So Disney can have you book everything at one time. Loews hotels runs the onsite hotels at Universal but has nothing to do with tickets and such, so you can book through them if you are just booking the hotel or use the Universal travel agency to book a package.

    To be fair, the change fee policy is stated when you book.
     
  8. huckster

    huckster DIS Veteran

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    disnt that the same site? that you said?
    universalorlando.com thats where i went ? sorry i am so confused ..
     
  9. damo

    damo Proud Redhead

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    Yes, universalorlando.com to buy tickets. Loews hotels to book the hotel.

    The problem has arisen because you have booked a package. The hotel needs to be booked through Loews and the tickets need to be booked through Universal. So the travel agency does the running around and booked everything separately for you.

    That is why they charge the change fee.

    At Disney, it is just one large company that can do everything at one time.
     
  10. huckster

    huckster DIS Veteran

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    thanks i understand they are two different , but but i thought it said if you book thru universalorlando.com, that it would not be a problem didnt i understand that there is nowwhere to book all at once with out havinng to go to two different places , well i am old and still learning new tricks :)
     
  11. macraven

    macraven Proud Redhead

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    and if you book a package thru disney travel company you will be hit with a fee if you make changes 45 days prior to your trip.

    you can make increases on the motherland package without a fee but everything else you change incurs fees too.


    always read the links a travel company gives you.

    you posted sometime back that UO travel waived a fee for you when you made the first changes.

    have you made more changes again?


    http://disboards.com/showthread.php?p=45629356#post45629356
     
  12. huckster

    huckster DIS Veteran

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    nope no changes i just need a reciept mailed to me as my printer died .. and its 15 dollars so i will use someone elses printer :)
    so in future i should call HRH for room and call universal for tickets and i will be billed seperate? but still get the unlimited early entry and front of the loine pass? thanks
     
  13. macraven

    macraven Proud Redhead

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    there is no charge for them to email you the bill.


    for future trips, book your hotel room on the UO website or thru Loews.

    buy your tickets at the UO website or another ticket vendor.
     
  14. huckster

    huckster DIS Veteran

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    they did email me , my printer died .
     
  15. damo

    damo Proud Redhead

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    If they are charging you $15 just to send you a receipt, then that is just stupid. Yes, in the future just call HRH for a room and call Universal or Undercover Tourist for tickets.

    You can use the internet too. Just go to www.loewshotels.com to book your room and www.undercovertourist.com to book your tickets. That should give you the cheapest vacation.

    I'm so sorry you have had an unsatisfactory experience. Universal really is a wonderful, wonderful place.
     
  16. huckster

    huckster DIS Veteran

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    thanks damo.. i am sure i will come back with a great trip report :0.. i really am thankful for your pateince with tis old grandma :) in trying to straighten it out for future . guess its time to get a new printer LOL
     
  17. macraven

    macraven Proud Redhead

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    since you are close to your trip, hopefully all will go fine.
    you'll forget the issues you have had in setting up this vacation once you are there.


    have fun at the darkside!
     
  18. patster734

    patster734 DIS Veteran

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    Do you have a friend or family member that you can forward the email to and have them do the printing for you?
     
  19. JessicaR

    JessicaR <font color=blue>DIS Veteran<br><font color=green>

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    I'm sorry your trip is starting off on a bad foot. I hope it all improves and that you have a wonderful vacation once you get there! Next time no packages - we can all help you here with that! :)

    As suggested above it would be great to avoid that fee if you can have the receipt sent to someone that can print it out for you.
     
  20. macraven

    macraven Proud Redhead

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    or you could go to your local library and pull up your email and print it out there.

    that is what i have done when my printer was out of ink and i needed it right then.
     
  21. huckster

    huckster DIS Veteran

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    thanks everyone, son will do for me :) seems kinda silly complaining about these little things when some people cant even have the chance to go , were celerbrating 30 yrs anniver a little early.. my and my hubby(my true north) plan on having a good time scoping out the next place to take the grandkids :) thanks again for all your help:):thumbsup2
     

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