We just returned and have the good the bad and the ugly/ Good - location to DTD and the bus service to parks was adequate - the instructions on how to find the bus was poor - it took a guest that had used the service explained it all. Bad - room needs lots of updates and work - really is thin walls and poor management. The room request and I know it was a request was noted, but we were told that they are never honored - we told them we had called the day before and were given our room number and room type as it had been assigned - it matched our request. We checked in before noon and they had pulled the room and issued to someone else - so I suggested they do the same to someone else - if there was a room unfilled that matched our request we deserved the room. They finally did as we had asked after 20 minutes. Ugly - we came back to our room the first night to find our room open - it was open for the world to enter with all of our room available for the pickings. Our bed had been turned down - not requested and a delivery had been made with another guest name on the card. We called the front desk and they apoligized but wanted to come pick up the basket. We asked for security and were asked why. After saying we wanted to make a report, they wanted an itemized list of what was missing, we asked for an updated list of charges to our room - calls, movies, etc. and that no objects missing would be charged to us. After spending hours checking everything we realized none of our belongings were missing, but it was a rough start to a new hotel. They eventually decided that we should keep the welcome basket, but it was not graciously offered - they acted like it was an everyday occurence that doors were left open. They did find out who opened the door and told us that it was not our key - like we thought it might be - and they would retrain the individual. Final opinion - never again - we stayed here for my husband's meeting - next time he said he would commute by bus to DTD - we felt the room needed lots of work and for the money - $220 a night - with little offered in the concierge - it was the only availble room when we made reservations - we felt we could have had a much better stay in a disney resort. Concierge at Hilton at DTD - pastry and coffee - stated hours 6:30 - 10:30 - they start picking up at 9:30 so they are finished at the closing time - most days they were picked over by 9. Other offerings are either weak or with little flavor. Dinner offerings were usually overcooked and not easy to eat. Oh - and the constant stop by the vacation club was more than annoying - we finally ignored them and that really did not go over well. Any questions?