Hi everyone! I'm hoping someone will be able to help me. We went to WDW in December and rented a mini van, which was hit while we were in Animal Kingdom (yah, we came out to find our grill on the ground and no note or anything! - I was BEYOND PISSED!!!) Anyway, my insurance covered a whopping $56 and I was billed the balance of $738 from the car rental company. So . . . I made a claim with MasterCard and they paid my $500 deductible. Anyway, they don't pay the admin fees, but will pay the loss of use fees if the rental company provides a fleet utilization log. Well, the rental company doesn't provide that. So . . . I was wondering if anyone else has gone thru this. Is there anyway of getting out of paying that fee? Please help!!! Thank you!