Help! My Shutters Photo CD is missing a priceless picture!

Discussion in 'Disney Cruise Line Forum' started by grubbsjj, Oct 20, 2013.

  1. grubbsjj

    grubbsjj Earning My Ears

    Joined:
    Mar 14, 2013
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    I just got off the Wonder on Saturday out of Galveston, and put my cd in my home computer and realized that I am missing my favorite image! I purchased the photo CD and all of the prints. I have 70 prints, and 69 images on CD. I went to the website for the My Cruise Photo and put in a request, and got an email acknowledging the request, but am afraid the image will be removed from the ship before I hear from a human, rather than automated response. Anyone else have this problem in the past? How do you get it resolved?
     
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  3. AKMOUSE

    AKMOUSE Mouseketeer

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    Jan 21, 2010
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    I had a similar experience - my CD broke (not sure if it was broken when I got it or if it got broke in transit on my way home). I immediately got on here and was encouraged to call Shutters. They sent me a new CD but one image was missing, I described it and they emailed it to me.
    They were helpful. Fingers crossed for pixie dust in getting that photo!!

    I think notifying them immediately is better than say a month from now. So hopefully it helps.
     
  4. grubbsjj

    grubbsjj Earning My Ears

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    Mar 14, 2013
    Messages:
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    I wonder how to call Shutters. I was concerned because the only response I got was automated, and haven't heard anything since then. It'd be nice to talk with someone about it. I also lost another picture "that was corrupted" on Castaway Cay. The boy time my son hugged goofy I didn't have my camera. The missing pic on the CD was of him throwing sand in Mickey Mouses face, sand in mid air. (He is 2).
     
  5. lbgraves

    lbgraves Little Cinderella's Mommy

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    Messages:
    49,073
    They really are good about getting back to you and finding the missing pictures. :) There should be a number listed on the website. Since it's Sunday, they may not be in the office so I would give them until tomorrow to get your message.
     
  6. su_A_ve

    su_A_ve DIS Veteran

    Joined:
    May 15, 2008
    Messages:
    4,188
    call tomorrow - since you have the print with you, there's typically a number on it and they'll use to track it. They'll email it to you then.
     

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