Have to say I was a little disappointed with AKL Kidani

Discussion in 'Disney Resorts' started by disneyfool_1202, Aug 29, 2013.

  1. StitchandPooh'sMom

    StitchandPooh'sMom <font color=magenta>Now if only I could think of s

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    :thumbsup2:thumbsup2

    There probably was not a room available across the hall from your friend's original room. I expect savannah rooms in good locations are always occupied.

    You both got the room you paid for - for you, you asked to be moved to a better view room and got it. Your friends actually got a BETTER room than they paid for.

    Most people who have stayed at Kidani (or AKL in general) or even just researched the resort know that the hallways are very long. As such, they also request close to transportation or close to the lobby - I know I have made that request. Many people travel with friends and family and request to be nearby. Sometimes you get the requests, sometime you don't. We have sometimes gotten connecting rooms and sometimes been at the other end of the resort. It happens.

    I haven't seen anyone saying you should expect less than you paid for. I see people saying you shouldn't expect MORE than you paid for. You should expect to get the room you paid for, and you did. I'm always happy when my requests are met, but not disappointed when they are not, provided I am in the room I paid for and everything works and is clean.

    Hope your next trip better meets your expectations. Maybe your friends can transfer their points to you next time so you can all be in a 2BR and be together.
     
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  3. luvdzny

    luvdzny Half of my heart is in heaven DVC Gold

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    I don't think staying at Jambo will necessarily change anything. I returned home from AKL Jambo house last week. I booked 3 DVC rooms 11 months out on the first day possible to book the rooms. I requested that they be close together and close to the elevator if possible. We were spread out across the resort and non of the rooms were near an elevator. My daughter has a neurological disorder and long distance walking isn't always easy for her either. In addition to that she was 3 months in to a high risk pregnancy. We did not get our requests, oh well we had a great vacation and I realize that they were just REQUESTS. For all I know, there could have been 10 other families visiting at the same time with similar requests.

    When I make requests I consider them just that, requests. If I get them great, if not no worries. I also know that a vacation to WDW is going to involve a lot of walking so a room close to an elevator may save a few steps but in the long run you still have to do a lot of walking.
     
  4. Sparkly

    Sparkly Starlight, starbright...

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    Calm down, for goodness sake. Nothing's worth getting so flared up about! You had your bad stay. It's over.

    I agree that Kidani has the longest halls which take FOREVER to walk down. I thought I was never going to get to the lobby!
     
  5. carrie1626

    carrie1626 DIS Veteran

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    I appreciate posts such as yours because I think we can all learn from them.

    I am truly sorry the events that occurred happened to you.

    What I learned fro your post was: do not take a room that doesn't come close to what you asked/requested for at 10:00 am and make sure to explain to the CM that you are willing to wait until the stated check-in time to assure to get exactly or very closely to what you requested for.
     
  6. OurBigTrip

    OurBigTrip DIS Veteran

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    What she paid for or what she requested? If what she paid for, I agree. If what she requested, well she might wait there all day with no room, because it could be (and most likely was) a case of them just not having what she requested.
     
  7. dmccarty

    dmccarty DIS Veteran

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    We have had a few trips to AKL and AKV with multiple rooms and requests which we were given. Some of these trips were during Spring Break so AKL and AKV should have been fully booked. One trip, we requested the room the farthest from the lobby as possible. For some odd reason, we were NOT the last room before the suites. :confused3:rotfl: You would think that our request would be easy to honor but I suppose other people want to be as far from the lobby as we did. We only did this once though since it was a 1/4 mile from the room to the bus stop which was fine with me. Not so much with the family. :confused3:rotfl:

    On at least three AKV/AKL trips, we had multiple rooms with both Savannah view and cheaper rooms. The rooms were not always next to each other but they were within a 4-5 rooms away at most.

    Our latest room request has been a compromise that puts us about half way from the lobby on the pool side of AKV. Easier to get to the pool yet farther away from the lobby to reduce noise from people in the hall.

    We do miss Mara for CS, but after the last few trips we have been so ticked off at food prices and quality we just found it easier, faster, and cheaper to just nuke frozen food in the microwave.

    Can't wait to get back to AKV but I don't think it will happen until 2015. Next trip will be back to VBR in 2014.

    Later,
    Dan
     
  8. Mike Mouse

    Mike Mouse Earning My Ears

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  9. Mike Mouse

    Mike Mouse Earning My Ears

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    Shouldnt this thread be under the category "Disney Trip Reports"?
     
  10. Dannek

    Dannek So many roads to ease my soul...

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    I think you are mistaking what you asked and what they answered you...
    You asked "is it possible for the rooms to be linked so we are put close together" and they said "no problem" (For the reservations to be linked together). You called again, "we'll get it taken care of" (as to getting the reservations linked together) which they most likely did. They never promised you adjoining rooms and you seem to have misinterpreted their response. That's why they do not promise adjoining rooms and will take "requests" only. Linking reservations, sure no problem, but that doesn't mean that there will be availability for your requests when you arrive.

    If, as you stated hypothetically, you needed your mother to be in an adjoining room, then that is entirely possible. You book a two bedroom suite. That guarantees that arrangement. Anything less will be a request. You can't say I don't want to pay for a two bedroom suite but I want guaranteed adjoining rooms. They state clearly that they will only take requests, and you shoot the dice if you go that route.
     
  11. samnbilly

    samnbilly Loves the GF and the Castle.All nurses go to heave

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    I think the O.P. gets EVERYONE's points, which all of you have made LOUD & CLEAR that it was just a request..yada yada!
    This is a personal, subjective review of her stay & the things that happened!
    Why everyone is like some sort of Disney police, enforcing the rules on request only, and what should/shouldn't be Savannah view is ridiculous.
    If people would like to suggest something to her/him that would help their next trip be more "Magical" wouldn't that be better than this constant berating O.P. with rules/regulations/entitlements/lack of entitlements?
    The best was the suggestion that this person stay in a 2 Bdrm suite!
    Maybe they didn't want to stay in a 2 Bdrm suite, couldn't afford it or it wasn't available?
    We don't know!
    This used to be such a wonderful forum to share information & people were appreciative of any trip reports & remember that everyone's experience at Disney is different!
    I've had amazing stays & I've also had a stay where I was put in a room that was wet, moldy & had a fan blowing to try & dry it! Yuck!
    Maybe she/he felt confident from the info given, that rooms would be very close to each other, across the hall, who knows? I've been told this myself when I was going to book 2 rooms for my kids & my DH & myself, but after reading a few posts on this forum, I've heard that adjoining, or connecting (whichever you call it) wasn't an absolute?
    I think everyone needs to take a step back, & appreciate the info that was given to us, & we can all use it to learn from instead of quoting rules and basically making this person feel attacked!
    Remember what we teach our kids!
    "Do onto others as we would want others to do onto us"
     
  12. tink2007

    tink2007 DIS Veteran

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    Agreed !!!
     
  13. andreadoiron

    andreadoiron Mouseketeer

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    i know this is months later but i wanted to sympathize with you. i had a similar experience at blt 2 years ago and people on this board vilify anyone that dares complain about dvc. you are right, why was it so hard to put both parties close to each other and transportation? it is a huge complex with tons of rooms. are you telling me every room in between you and your party were booked? it seems unlikely. and we paid alot for our dvc ownership and i am not so sure we really get any special treatment which is what we were sold on, that whole dvc members are special, etc.
    don't let the disney wackos get to you. you were right to complain and you were not being unreasonable!
     

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