StitchandPooh'sMom
DIS Veteran
- Joined
- Feb 27, 2006
I've never understood people that post something, and then get mad when everyone doesn't agree with them.
You were one of hundreds of guests with requests, and they did the best they could. From the perspective of a room assigner, your requests are no more important than another guest's requests. Sorry you weren't happy with the results, but in a system where the goal is to meet the requests of as many people as possible, someone is going to be unhappy. I'm sorry that this time it was you.
Our co-travelers had standard view requested- we had savanna view. We were told they would "most likely be" parking lot view across the hall from us and we'd be savannah view across the hall from them. Trust me- I asked many questions as I have never stayed here before. If they kept my friend's ORIGINAL room request and moved us to a room across the hall rather than upgrade them, then our requests would have been met. It just didn't make any sense to me.
There probably was not a room available across the hall from your friend's original room. I expect savannah rooms in good locations are always occupied.
You both got the room you paid for - for you, you asked to be moved to a better view room and got it. Your friends actually got a BETTER room than they paid for.
Most people who have stayed at Kidani (or AKL in general) or even just researched the resort know that the hallways are very long. As such, they also request close to transportation or close to the lobby - I know I have made that request. Many people travel with friends and family and request to be nearby. Sometimes you get the requests, sometime you don't. We have sometimes gotten connecting rooms and sometimes been at the other end of the resort. It happens.
I haven't seen anyone saying you should expect less than you paid for. I see people saying you shouldn't expect MORE than you paid for. You should expect to get the room you paid for, and you did. I'm always happy when my requests are met, but not disappointed when they are not, provided I am in the room I paid for and everything works and is clean.
Hope your next trip better meets your expectations. Maybe your friends can transfer their points to you next time so you can all be in a 2BR and be together.