Please don't get me wrong. The hotel is GORGEOUS, the restaurant wonderful, the pool amazing. But I was a bit disappointed because right from the beginning there was a bit of magic sucked right out of our magical vacation. We booked Kidani Village because we are DVC members. This was our first trip to AKL and we were traveling with another family, also DVC members so we both had "Travel with" put on our reservations to ensure that during the room assigning process, it would be known that we were traveling together so we would be assigned rooms close together. We had booked Savannah view (and paid a significant amount more in points for it, actually borrowing a few from our next use year), while our other family members booked a standard view (they have been before). I also called within the week before hand and had them note right on the reservation the names of the "travel with" and NOTED that I had a child with special needs (which was why this was so important), and we preferred a room located as centrally as possible due to mobility issues (I just had a joint replacement surgery), or at least closer to the 'transportation' end of things (or somewhere in between the two). We checked in and were not even on that side of the building - we were on the pool side- well PAST the pool. OK - fine. I can handle that. So I have to walk a bit farther than expected but if I plan smartly and don't forget things, I don't have to go back and forth. PLUS I rented an ECV that I knew would be coming later that I would have when we went to the parks (not for around the hotel though unless I needed it, which due to location I ended up needing as the week went on...). We get to the room - our Savannah view was a corner room overlooking an end patch of the savannah that is next to the pool around the curve. I saw about 10 feet of savannah, a fence, an access road, and buildings, lots of "forrest", and then in the distance other hotels. This was NOT the view we dipped into next years points for. So I marched all the way back down to check in to see if there was something that could be done. Yes there could but we would have to wait for another room. ABSOLUTELY! I have NO problem with that, as it was only 10am and I was surprised that a room was ready that early to begin with!! I would GLADLY wait!!!! But we had to wait OUTSIDE of the room we were given, so I had to march back up there and get the bags we dropped, bring them back downstairs, and head to the pool where we waited for another 4.5 hours. No problem- they were moving us across the hall to overlook the main savannah. One more building FARTHER down the hallway....... Now..... Our traveling party that had reservations LINKED with ours as "travel with" - I asked how close their room was when I checked in. Well, they had them all the way on the OPPOSITE END OF THE BUILDING overlooking the parking lot on the end of the building near transportation that I had requested to begin with for MY ROOM. So I'm pool side, they are parking lot side- closer to Jumbo House. WAY FAR APART. So since they hadn't checked in- they moved THEIR ROOM- and gave THEM A SAVANNAH VIEW ROOM. 3 floors BELOW US. No where across the hall. Not close enough to be of an help with my special needs child should I have needed a break or he needed an easy diversion. I just don't understand. While this in no way ruined our vacation, it tainted our thoughts of how Kidani works with check in. What if my mother was in that second room and I really NEEDED them to be side by side?? Is it just not possible for them to manage this? I don't know how much clearer I could have been? I did everything I was told to do. Put Travel With notations on both reservations through DVC. Called Disney Direct within days of the reservations and put accommodation requests on the reservations once online check in was done. What else could have been done?? I don't think I should have asked for an accessible room in order to be closer or more centrally located due to mobility issues because that takes up that room from someone in a wheelchair that really needs it. I just can't walk very LONG distances, and not DAYS on end. I most certainly WILL stay there again, but would request Jambo house. I think being closer to the quick service restaurant and Simba's club house would be easier for us. We would definitely visit Kidani to use the pool and Sanna. And if we did book Kidani we would have to be traveling alone or book a 2 bedroom that would accommodate any extra persons (which could kill us point wise). Has anyone else had similar issues or situations that you've successfully navigated and can share any tips how??