Grayline Outrage!!!!!

Discussion in 'Disneyland (California)' started by mystic_path, Aug 7, 2006.

  1. mystic_path

    mystic_path DIS Veteran

    Joined:
    Jun 19, 2006
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    5,130
    OH MY DEAR *@#

    WOW!!!! Have any of you gone and made reservations through grayline tours for a day trip!!!! I had 2 simple questions for Grayline and before I booked so I knew what I was getting into, and the SNOTTY ATTITUDE that I got from the people that worked there was appauling.

    I hung up on several different people because of their rudeness. They were literally screaming at me as I was politely trying to explain my questions and concerns saying "I DONT HAVE TIME FOR THIS, GET TO YOUR DAMN QUESTION". I hung up on the first 2 because of the swearing, and then I called back to request someone above them and they said there was no one. As I demanded again then they hung up on me.

    Do I want to give this company my money HELL NO!!!!! I am changing my transportation plans all together. I am definately renting a car, because there is NO WAY that Grayline deserves my money....

    Just thought I would let everyone know before anyone calls and reserves just so you know what to expect.
     
  2. darph nader

    darph nader <font color=green>Went APE-CRAZY with suvies<br><f

    Joined:
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    Was it grayline it self,or some reservation call center? I am NOT putting up any kind of defence. I hope you got times,dates and NAMES. go to graylines web site and file a complaint. :surfweb: Being short with someone is semi-understandable,sometimes,but Rude is not. :badpc:

    hope your trip is a good anyways. :moped:
     
  3. Alex2kMommy

    Alex2kMommy <font color=purple>I'm going a little nutso myself

    Joined:
    Feb 8, 2006
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    21,391
    This doesn't completely surprise me, but I just don't know why companies keep people like this, especially in a customer service position!

    I know two people who used to work for Grayline. One was a complete b**** in dealing with customers and coworkers, and yet they kept her for years! She finally left of her own accord.

    The other person I met years later; she worked at Grayline during college summers, and loved the job, except for this complete b**** who used to work with the customers...

    Yep, turned out they worked in the same office like 8-10 years earlier.
     
  4. mystic_path

    mystic_path DIS Veteran

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    Jun 19, 2006
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    Yeah it was grayline itself...

    Really kind of creepy that people stay this long. It takes a lot to get me on a rampage like this, but yeah no one should be treated like this.
     
  5. blackjackdelta

    blackjackdelta <font color=darkorchid>Uncle had an "in" with Walt

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    Jul 23, 2005
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    Had a similar experience yesterday. I will drive. I did write a note to Grayline corporate about this though.

    Jack pirate:
     
  6. Ella1

    Ella1 <font color=blue>Thinks DL is the best park<br><fo

    Joined:
    Nov 9, 2005
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    We had excellent customer service from Grayline both on the phone and in person.
    Love Ella
     

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