Getting the Best Rate at DLH?

Discussion in 'Disneyland (California)' started by CaliDisneyMama, Feb 11, 2013.

  1. CaliDisneyMama

    CaliDisneyMama Mouseketeer

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    I know I've read things here about calling and speaking to a CM to get a better rate than advertised. I remember reading that you have to ask direct questions because they won't offer up the information voluntarily. Right?

    So, what questions should I ask? We're only looking to stay there one night, at the end of our trip (to get the EMH for Wed. and Thurs, and to end our trip with some extra Disney magic). Right now I can get the room for the night of March 7th (taxes and fees included) for $375 on Expedia using their 15% promo ($312 before taxes/fees). Do you think it's likely at all that I'll be able to beat that by speaking to a DLH CM on the phone? I'm fine booking with Expedia if I can't beat their rate, but I thought it was worth a shot.

    Are there any other super secret ways to get rooms on-site for less? TIA!
     
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  3. blackjackdelta

    blackjackdelta <font color=darkorchid>Uncle had an "in" with Walt

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    Disney is offering up to 25% off on their rooms until March 15, that will be the lowest you will see on site and only for a short time.

    Jack
     
  4. CaliDisneyMama

    CaliDisneyMama Mouseketeer

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    I'm pretty sure that is only for AP holders. Right?
     
  5. 8timesblessed

    8timesblessed Mouseketeer

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    The standard rate doesn't show up on the AP rate calendar. The view rate says it's $294. Standard on the 6th shows $266. Did you check lastminutetravel.com for their rates?
     
  6. blackjackdelta

    blackjackdelta <font color=darkorchid>Uncle had an "in" with Walt

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    You are correct.

    Jack
     
  7. CaliDisneyMama

    CaliDisneyMama Mouseketeer

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    I'm not sure what you mean. On Disney's website the rate for that night is $368. $294 would be awesome, but how do I get it? I haven't ever seen the Disney hotels on LMT, but I did go and check (I'm a member of their club), and they were not listed.

    Thanks, but we are not AP holders, unfortunately (some day!), so that doesn't help us.
     
  8. ParkHopper1

    ParkHopper1 DIS Veteran

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    You first ask "what is the best available rate"...let them look it up, then ask "are there any other seasonal or promotional rates available?"...I have almost always gotten a better rate that way then the rack rate or AP rate.
     
  9. CaliDisneyMama

    CaliDisneyMama Mouseketeer

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    Thank you!! This was exactly the information I was looking for. ::yes::
     
  10. rainyday77

    rainyday77 Mouseketeer

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    How do you get 2 early mornings? Wouldn't you just get one the checkout day as you wouldn't have a key check in morning? Thanks
     
  11. CaliDisneyMama

    CaliDisneyMama Mouseketeer

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    They allow you to check in early (as early as 7, I believe, possibly earlier), and leave your bags. They give you your room keys then, even though your room isn't ready, and then they text or call you later with your room number.
     
  12. papamouse1

    papamouse1 <MARQUEE BEHAVIOR=ALTERNATE><font color=red>Papa M

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    Honestly, the best way to avoid this whole scenario is to work with a Disney Vacation Specialist at one of many reputable agencies you hear about on the disney boards.... like Dreams Unlimited right here on the boards. I am with FTJ, and they are just like all the others... the difference between an an Earmarked DVS and just calling direct is the call line folks are simply interested in getting people booked and move on... DVS agents are more focused on spending time with the client from the booking right up until the trip. They track all discounts and even update your booking with new discounts if they come available and you qualify.... most importantly they have access to EVERY discount the people on the phone do.

    Save yourself the hassle of having to try and manipulate them to just do their jobs (they should offer you best discount right off the bat), just with a good DVS agent and get the best rate right off the top. :)
     
  13. Iceman93

    Iceman93 Mouseketeer

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    With all due respect, papamouse, you're a bit biased in offering that advice. In this day and age I can't imagine using a travel agent, particularly for something as simple as a one-night hotel stay. And your statement about what each is focused on is flawed--Disney call center agents don't get any commission, and I've found them cheerful as all get-out to find me great rates. A travel agent DOES work on commission, so the more expensive a room they book, the more cash they pocket.

    I'm not saying you're like that at all, and I suspect that most Disney-focused travel agents really do enjoy helping their clients get the best deals and have the best time they can. But I think Disney's own agents do that, too, and for a one-night stay at a hotel I just can't see the value to adding another middleman to the equation.
     
  14. CaliDisneyMama

    CaliDisneyMama Mouseketeer

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    I agree with this. I actually did contact a travel agent (one who specializes in Disneyland vacations) before I booked anything and I wasn't impressed with what they could offer me. I was able to get things much cheaper by doing it all separately. Maybe I was just dealing with an agency that wasn't as good as others, but it came highly recommended, so I don't know. And for this last little bit of our trip (one night) it just seems silly to include another party in the planning. I can call and speak with a CM and get it taken care of. Every call center CM I've ever dealt with has gone above and beyond in the customer care department (the most recent being a UPS shipment from the Disney Store getting messed up and having to get that all straightened out; the CM was wonderful!).
     
  15. sunshine1974

    sunshine1974 Mouseketeer

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    Could you share the Expedia 15% off code please? I'm hoping to go in March for the first time and any help would be appreciated.
     
  16. CaliDisneyMama

    CaliDisneyMama Mouseketeer

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    Sure :) I found it on Mousesavers.

     
  17. sunshine1974

    sunshine1974 Mouseketeer

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    Thank you!
     
  18. CaliDisneyMama

    CaliDisneyMama Mouseketeer

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    Just an update: I did book the room yesterday, but it was significantly cheaper going with the Orbitz code than with Disney directly. The CM I spoke with was awesome, and played along perfectly when I told her that I had little ears in the room and needed to speak in code, which was fun, but the best she could do (and I asked for best available rate and then if there were any promos) was rack rate. So I booked through Orbitz and saved $55.

    I'm SO excited to have it done, and I can't wait for our first Disneyland Hotel experience, even if it's just for one night at the end of our trip :goodvibes
     
  19. papamouse1

    papamouse1 <MARQUEE BEHAVIOR=ALTERNATE><font color=red>Papa M

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    Wow!! I don't know how I missed this response. I normally might not even respond, but I wanted to make sure I cleared up any confusion my choice of words might have created

    Here was my original comment...

    I apologize if I made it sound like Disney CM's don't do a good job or work to help you. Truth is, I think the Disney CM's are very helpful and try very hard to do what they can when I have to use them. The main point I was trying to make is that with a Disney CM, as soon as they find something for you that works & you want, they book you and move on. The difference is with "earmarked" specialists (at least the ones I know... can't speak for all of them) like DU, etc. they will continue to monitor your reservation right up until you take the trip. If a new discount comes up or if they find something they missed, they will update your reservation and save you money or whatever they can do to make trip better. The CM's simply can't do this for you. The DU agent I used in the past save me $$ on more than one occasion.

    This is absolutely true... we do make commission. It is very important that people understand the client does NOT pay any commission to the agent, the company does... but logically it makes sense, if I book you for a nicer room/resort I could possibly make more money. Just so you know, this is EXACTLY what Disney CM's and the online booking engine try to do. In fact, one of the MOST infuriating things I have dealt with in booking trips as an agent is that the Disney site never gives you the cheapest price. I was doing a ressie just the other day... young couple taking family to DL for 1st time with extremely limited budget. I clicked on the "Good Neighbor" hotels choice & selected a choice. Every time it would come back showing that hotel booked it would offer me the Grand Californian as an alternative!! Seriously? I am looking for the cheapest hotel and your alternative is the MOST expensive!! :)
    I had to keep asking over & over 1 hotel at a time and finally I found 3 of them that were available. Why didn't the online show me one of those instead of GCH? :scratchin

    But here's the thing, I can't think of a single "earmarked" agent I have met or spoken to who hasn't said the very same thing... we absolutely DEPEND on return customers & satisfied customers who brag to their friends about their "agent". If you try to gouge people, I don't think you will last long... but that is just my opinion. This young couple I mentioned e-mailed me back and said they found a killer price and wanted to know if I could beat it. It was a deal through one of these vacation factory sites that sometimes buys packages in advance, and they were trying to clear their inventory with a killer price. I checked it out, told her it seemed legit and that if she was comfortable with them, she should jump on it quick. Told her that if she had any questions about the trip or dining or trip planning, go ahead and ask me, even if she didn't buy from me... I figure, good care = future customers. She called me back and paid the extra $50 to book with me. Guess what? That is the exact kind of care I experienced and have seen out of the other "earmarked agents" I have dealt with. Hopefully we all understand that to be successful & to actually enjoy dealing with the garbage that comes with this job, we have to enjoy making people happy... and I really do! This is fun!

    So if I sounded like I was trying to toot my horn, I apologize... I am just very proud to be a part of this fraternity of agents. I am sure there are some bad apples in the group, but I still say best way to book is through a Disney specialist...


    Thank you and I hope I never do become like that... while I definitely can see your point for a one night stay... there really isn't much extra we can do for you.
    The only thing I might add is there is (in my opinion) real added value to having a personal agent you can text or call if something comes up or you have a problem.
    My original intent was to encourage the PP's who were talking about trying to call back, get a new agent, ask different questions to get a different rate. Truth is they really can't manipulate the system. The rate is the rate is the rate.. Now the rate may change or they may eventually see another way to do it they missed the first time. But you can't really "trick" the system to get a better rate


    Hope that clears up my words a little. Like I said, using the Disney CM's will not be a worse experience... they are great, well-trained, and have exactly the same prices as we do... :)
     
  20. papamouse1

    papamouse1 <MARQUEE BEHAVIOR=ALTERNATE><font color=red>Papa M

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    That is awesome! It is true, especially if you are booking late, you can often find some better rates than you can directly with Disney. Part of this is companies like getawaytoday or expedia secure a certain number of rooms directly, then down to the end, they start dropping prices to clear their inventory.. you can't guarantee availability but if you are booking really late and just for a night or 2, definitely pays to at least check expedia, etc. You never know :)

    It always feels good to get a deal :thumbsup2

    Have you seen the DLH since the remodel? We were just there over Thanksgiving, and it was really nice!!
     
  21. Iceman93

    Iceman93 Mouseketeer

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    Thanks for coming back to clarify your position, papamouse. You sound like a wonderful travel agent! I admire anyone who takes as much pride and has as much passion for their jobs as you clearly do.
     

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