"Front Desk" credit card charge?

Discussion in 'Disney Resorts' started by texasadam, Dec 18, 2010.

  1. texasadam

    texasadam Earning My Ears

    Joined:
    Nov 20, 2010
    Messages:
    30
    We checked out of WDW earlier this week and, upon returning home, noticed a charge for both our checkout (incidentals) and a nearly $70 charge from "Front Desk". Has anyone ever seen this before or have any idea? We didn't charge anything to our room in our last 3 days at the resort, so there shouldn't have been anything that wasn't included in the checkout settlement.
     
  2. Avatar

    DIS Sponsor The Walt Disney World Swan and Dolphin is located in the heart of the Walt Disney World Reosrt.

    to hide this advert.
  3. Disneymama5816

    Disneymama5816 DIS Veteran

    Joined:
    Jan 22, 2009
    Messages:
    731
    I would call them to recheck the "front desk" charges. They could be some taxes or charges that did not originally show up. I had a similar situation arise in April, and I was able to get it fixed quickly. Good Luck.
     
  4. dvcHammer

    dvcHammer Drinking at Disney

    Joined:
    Dec 12, 2001
    Messages:
    742
    "Front Desk" is a misc charge account code that is normally used for items posted to a guest folio after checkout. It can be anything.

    I had one last year when a charge I had made to the room didn't post till the next day after we checked out.

    If you call they should be able to give you the details pretty quickly.
     
  5. TheRustyScupper

    TheRustyScupper When you come to a Fork in The Road, take it.

    Joined:
    Aug 8, 2000
    Messages:
    21,443
    1) So much for my tip.
    2) I guess it is Golden Coral tonight instead of Charlie's Steakhouse.

    3) Seriously though, dvcHammer is correct.
    4) Most of the time there are charges after checkout such as
    . . . park charging on the last day before you catch a flight
    . . . freight to send FEDEX/UPS gifts/souvenirs home from the hotel
    . . . extra cleaning charges for the room (usually for smoking in the room)
    . . . the late posting of a park charge earlier in the week (usually a non-Disney-owned vendor)

    NOTE:
    There are many non-Disney vendors and stores at WDW.
    Many of the carts/kiosks at DTD are non-Disney, plus many stores inside the parks, inside the resorts and inside DTD.
     
  6. bumbershoot

    bumbershoot DIS Veteran

    Joined:
    Mar 5, 2007
    Messages:
    50,999
    I would agree with this being the reason. I was at the AKL front desk, and the woman before me was trying to get the CM to understand her question/concern (and had to repeat it *several* times), so I heard her. She kept track of room charges, and the invoice she got at checkout did NOT include charges from 3 days before, but did include charges from the previous morning. So it's entirely possible that some earlier charges are just now coming through.

    The bill/invoice/statement you got at checkout should have a phone number and email address to contact for post checkout billing questions, though!
     
  7. texasadam

    texasadam Earning My Ears

    Joined:
    Nov 20, 2010
    Messages:
    30
    Of course, the billing department is only open Monday through Friday, but I'll definitely be calling to ask. We were pretty careful not to charge anything to the room. In fact, our KTTW did not allow charging.

    We did leave a case of unopened water in our room that we had ordered from Costco. I'm starting to wonder if they charged $70 to move 20 lb of water?
     

Share This Page