I REALLY hope this is just an isolated incident, as we stayed at the CR last summer and had the most wonderful time, but.....friend and her family(5 rooms all-together) were there from 6/9-6/15 and said the room they were in (my friends) had the ceiling collapse from an a/c leak problem. The mess landed all over their belongings as they did a quick unpack and hit the parks. When they returned and found the wet MESS all over everything and one of the beds they called the front desk. Clerk said (and I quote as she DID get into trouble for this) "We can't do anything for you SOG people!" My friend called her number for SOG explained and within the hour they were moved to a new room, but carpet was wet and torn, toilet chipped and draperies half apart. They again requested a different move and stated that the time they lost cleaning up their wet belongings and re-packing was a shame...and the CM showing them the room said something like at the rate you people are getting I wouldn't complain! I just can't believe it...2 nasty CM'S in the same day over the same problem? My friend quietly went to the desk, asked for a manager and said that they are not requesting another room change, but she did want to inform him that w/out the brave military personal who have fought for freedom, the CM'S would not have freedom of speech to speak so poorly to hotel guests. My friend said she felt like the CR treated them as trash and will never stay there again...no matter HOW decent the rate is. She said she would rather pay the 18 more it would've cost for the All Stars per room that is as they have stayed there for the fun feel B4 and truly loved it. The CR did send them $25 in disney dollars to spend as they wish to make up for their lost park time, which I thought was a nice move... but maybe a little too late. They also spoke to some people at the pool who madethe comment that they were placed in the SLUM section of the N.Wing w/all the other SOG people! So I guess my friend wasn't the only one who felt a bit different about it all. As I said, we were there last July and LOVED it...but we are not military. I felt so bad as I raved about the place and said how lucky they were to stay there......I hope all the bitterness any CM'S HAVE IS GONE NOW!