They actually weren't.
I wanted to post a follow up to my wanting a little surprise in the room the first night at Atrium Club Level at CR.
I contacted IPO and was told that there were a ton of options, but weren't actually TOLD any of the "many options." Next reply was that there are tons of sweet desserts in the lounge that we can take back to the room. And then I was told I could get some cookies or maybe some rice crispies. I replied that the crispies would be fine and never got a further response.
I had also stated that we're doing the Christmas Party that night, so we're likely to miss out on all the lounge stuff.
I'm not sure if they thought I was looking for free stuff maybe, but I was really underwhelmed by what I was offered and the real lack of information from the CM - I felt like I was pulling teeth trying to find out what my options actually were. I had thought about keeping an eye out to make our whole trip CL, but now I'm definitely not going to do that.
I may try contacting them again, but after exchanging several emails just to find out what my options were....not sure if I'm even going to bother. Seems like it'll be easier to just deal with room service once we get there.
I think that you are trying to do someting that I tried to do myself during our first stay in the CR. Didn't really work out well for us. I hope that you have better success!
It sounds to me like IPO is saying that YOU are able to do any number of things, but that the CL CM's aren't likely to set something up for you. Sounds to me like they are suggesting that YOU go to the lounge, pick up some of the offerings and bring them to your room yourself.
I hope that this doesn't sound mean, but I don't believe that it is part of their job to put stuff in your room for you. They MIGHT do so, but it would be a rare exception. You are asking for special treatment here. I am not saying that it is unreasonable to ask, but be prepared that they may not offer to do anything. OTOH, I believe that such things do happen sometimes. I hope that you do get some special pixie dust for your first night!
There are options that you can pay for but these cannot be set up for your arrival day either, if that is what you are looking for. I think that one option is called something like "Mickey's Grand Welcome". I found these options to be very expensive and not really all that great. Some are as simple as treats and a bottle of wine (which we ordered for our own room). IMO, underwhelming and expensive.
We had purchased balloons and some dolls and decorations sent to my son' family in their room. I had wanted it to arrive while they were in the parks and be there when they came 'home' at the end of the day. However, it was delivered to the door when they were in the room getting ready for the day. AGAIN, Very underwhelming, I'm afraid. The day of arrival was NOT possible for delivery to the room in my experience.
Much cheaper to simply pick up what you want yourself or even better bring the items with you secretly and try to get an opportunity to install them in the room when everyone else is busy. Perhaps 'forget' something just as you arive at the elevator to go to the party and say you will meet the others in the lobby, go back to the room, pull out your surprise and head down to the others. When you return, it is all right as you wanted it!
It is also possible, if you bring a 'surprise' with you that a CL CM might agree to place it in your room while you are out. However, they may not do so either.
Good luck! I hope that you enjoy your stay in CR CL. We LOVED it despite the lack of a 'surprise'.