Okay, I'm trying not to let these people get to me but for some reason I can't seem to turn it off. Let me start by saying that I'm pretty new to selling at EBay--less than two months. I don't know if I'm just having an unlucky start or what but I'm almost to the point where I don't know if I want to continue selling because I'm dreading what they're going to say next!! The first woman I sold a jacket to gave me positive feedback but said that her jacket was wrinkled and she was not happy with the manilla envelope for shipping! I shipped the jacket in a Prority Mail BOX. Sure the jacket may have gotten a little wrinkled during shipping, but come on, she only paid $1.50 and surely she owns an iron! Next I have a woman disappointed in my shipping costs and wanted an explanation! I didn't make much on the sale/shipping so explained that I use a flat shipping rate which is listed on my auction page, plus I use delivery confirmation. Also I take into account the shipping materials, etc. I'm not one that lists an item for 99 cents then charges $20 shipping! UGH! Then tonight I see that someone gave me a negative feedback (my first) and left in the comments that he was very disappointed! Disappointed...in what...there was no further explanation?!?! There was no communication, nothing. I don't know if I should have or not but I emailed the two customers that gave me the negative and the neutral feedback asking for more of an explanation. I was honest in my descriptions, had photos, etc. I do not know what else I could do. It seems like the people are worse on the small dollar items. I'm just to the point that I don't know if I want to continue if I have to worry about my feedback after every auction and that some of it is outright untrue! Now I'm struggling with what feedback I'm going to give them. Sorry this is so long but it's really bothering me. Now my feedback is at 89% because of this one neutral and one negative and the fact that I'm so new. Thank you for reading and for you veteran EBay'ers, please offer any words of encouragement or advice. At least I know (okay, think) I'm safe here at the DIS!