Discussion in 'Purchasing DVC' started by Dizneefamily+4, Jun 26, 2013.
So much great info and advice. That's why I LOVE the Dis!!!
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Are you saying you were offered a $100 gift card to tour, you toured, and when he failed to make good on the offer, you left with nothing?
no, DH took the $20 gift card and told him not to worry about calling to follow up
That's a real shame when someone gets you into a sales presentation on false pretenses. It works out poorly for everyone involved. I've been there, though not with DVC.
When we were lured into a tour, we were given the $100 or 6 (I think, could have been more) fast pass options as well. The woman at the kiosk (this was in Epcot) told us that the reason we were offered the $100 gift card was because we were staying in OKW on our trip (I assume any DVC resort would have qualified). I didn't ask or try to guess why that would be a condition, except that perhaps they think people who are currently staying at DVC resorts are more likely to be better leads, so they want to go the extra step to entice them into the presentation.
Anyway, the woman asked us to commit right there on the spot to what incentive we would choose, and she wrote it in prominent lettering on the information card, and maybe some other code as well. My point is, she didn't leave it up to my word that this is what I was offered. It was stated that this wasn't the deal that was always offered to everyone, and she wrote it on the card so that was all set up. When we finished our meeting, the guide went and got the cards and the other materials for us to take home. Piece of cake.
When we bought a few years ago, the salesman focused on SSR. But when we told him we wanted BCV, he called us back the next day with points. During both conversations there was no pressure, and we decided how many points to buy without the salesman trying to talk us up.
We went on two tours, once back in 2008 and just back in April. The one back in 08 was very low presure. The guide was very nice and helpful and sent us with tons of information. We decided not to buy in then as finances just would not allow. The time this past April was much different. We told the guide we had toured a few years back and wanted to get updated information, pricing, etc. and we had absolutly no intention of buying that day. She made her sales pitch and let us talk. When she came back and we confirmed we were not buying today, she became very rude and pushy, repeatedly asking us why we came there if we did not intend to buy that day. She was the main reason we looked into resale (aside from saving a ton of money). So beware that they will change right before your eyes as others have said before.
On a side note, I read that if you do the tour and then buy resale your guide from the tour becomes your guide on your account. Is there any way to change that? I really don't want to deal with that lady ever again.
We sat in on a presentation on a recent Alaskan cruise. It was a large group presentation so no real pressure to take any further action, they just had time slots to pick from if you wanted to follow up with a guide. The presentation was in someways very similar to the Hilton timeshare presentation we had in Hawaii - costs of hotels go up every year, etc.
Hilton was incredibly high pressure - you folks are the perfect fit for this, don't you want to stay here every year, I don't know why you wouldn't do this, etc.
The Disney version was the exact opposite, no pressure at all. The on-board incentive however was a $1,000 discount on the points or on your stateroom. Having done multiple excursions on the cruise, I opted for the stateroom credit.
I never seen the DVD so I don't know if its worth it. The presentation is not high pressure at all, that was actually the biggest draw for me. They walked you through, answered any and every question we had, they gave us a $100 Disney gift card (which we used for dinner that night... LOL) for just coming to talk. And basically my dh and I decided before our trip was over that we wanted to buy in, they never called us or bothered us until we decided. The thing is if you don't buy it someone else will, fairly quickly. DVC pretty much sells itself so they don't have to be obnoxious sales people.
It is my understanding that you can ask to have a new guide assigned to you.
That said, unless you intend to buy direct again after you buy resale, you probably won't have anything much to do with your guide.
My interactions with my guide after 13 almost 14 years of ownership include a phone call each time I've added on....4 calls. I get promo mailings and emails from said guide, and those can be turned off.
In my opinion not worth the time it takes to change guides - unless you are a first time direct buyer having problems doing your purchase. Once it's done, most are history.
Some members report some friendly interaction with their guides post sale, and calls when they vacation,etc, but I've never had anything but an automated call and don't need this type of attention.
And, I would still use the same guide if I need to buy some points.
We went to the presentation twice several years apart. The first time we didn't buy because we thought it would be silly to buy a timeshare before buying a house. The second time we were shocked when the same guide came out to greet us and asked if we had bought our house yet! Apparently they take good notes. It was kind of freaky. We had bought our house, but still didn't end up buying because we couldn't get financing lower than 10%. We bought resale a few years later, but one thing I would recommend, is if you need financing, talk to your bank, ours had personal loans with rates of 4 percent when we bought our resale contract.
Sent from my phone using DISBoards Ap, please excuse any typos and autocorrect mistakes.
FWIW, you can watch the dvd online. You just have to give them "someone's" contact info before you can view it Obviously they are going to call/email but I understand they will give you a short tour over the phone if you wish. They will also not bother you again if you tell them you are not interested right now.
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