DU solved my problem - YEA

Discussion in 'Disney Cruise Line Forum' started by jpoeling, Mar 17, 2009.

  1. jpoeling

    jpoeling Earning My Ears

    Joined:
    Mar 16, 2009
    Messages:
    28
    Well after a bit a fretting and a ton of encouragement from you Dis boarders. My DU reservations have been fixed. I want you to know how cool this was to use DU. Somehow my emails kept getting lost in cyberspace but today they received my email and got it all fixed.

    Kelsie is the greatest below is her response back to me. I am posting this because I want you all to know that DU is the best.

    From: DCL.Reservations [mailto:DCL.Reservations@DreamsUnlimitedTravel.com]
    Sent: Tuesday, March 17, 2009 3:09 PM
    To: ************
    Subject: RE: PLEASE HELP 4th Request



    Hi Jamie,



    I’m very worried that your other 3 emails were never received. I’m going to ask our systems people to look into this to see if there is a problem. I hate that you thought I didn’t respond. L



    I do have good news! After a small fight to keep your shore excursions in tact, I was able to get your price readjusted to today’s rate and your new price is $3,579.60 so you will be receiving a refund of $1846.00!!



    I just sent you an email with instructions to access your new information on our site.



    Everything else on your reservation remains the same.



    Please let me know if you have any additional requests or questions.



    Thank you for selecting Dreams Unlimited Travel!



    Sincerely

    Kelsie Johnson

    Dreams Unlimited Travel
     
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  3. DLW8

    DLW8 DIS Veteran

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    Jun 3, 2008
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    2,403
    Glad to hear it all worked out and what a nice refund!!! Enjoy the trip!
     
  4. Carlnne

    Carlnne DIS Veteran

    Joined:
    Sep 30, 2000
    Messages:
    600
    Sounds like you can add to that excursion list- congrats!
     
  5. mommasita

    mommasita DIS VETERAN Moderator

    Joined:
    Aug 3, 2004
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    19,439
    :thumbsup2

    Happy to read this. What a nice refund too!!!!!
     
  6. disneynewbee

    disneynewbee DIS Veteran

    Joined:
    Aug 11, 2004
    Messages:
    1,791
    Holy Refund!! That's great!!:banana:
     
  7. Lemonbee

    Lemonbee Disney World Pro

    Joined:
    Mar 10, 2009
    Messages:
    29
    That's great news! I just emailed them to see if they can help me out too.
     
  8. frdeb1999

    frdeb1999 DIS Veteran

    Joined:
    May 30, 2007
    Messages:
    3,196
    Great news!! And what a wonderful refund amount!! :)
     
  9. rkwier

    rkwier DIS Veteran

    Joined:
    Nov 17, 2008
    Messages:
    623
    I am so glad that you were able to have everything worked out. Kelsie helped us with our travel arrangements also and we could not have been happier. I am glad that she was able to help you out as well. Enjoy your cruise and congrats on the refund - that is too awesome!
     

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