DU and Onboard Booking

Discussion in 'Disney Cruise Line Forum' started by lds0191, Nov 6, 2010.

  1. lds0191

    lds0191 DIS Veteran

    Joined:
    May 9, 2005
    Messages:
    567
    I rebooked onboard during our 10/17 cruise and requested DU as the TA. It has been 2 weeks and 3 days since the end of our cruise and I have not received anything from DU about the booking. I thought I would have received something by now acknowledging the booking. I emailed DU on Thursday and have not received a response. Anyone else rebook onboard using DU? If so, how long before you had a response from DU? We have used DU before with no problems. I would like to be able to check the ressie to make sure all is ok. I can't check the details on DCL's website or make a payment (due to the TA assignment) and can not check it on DU's website since I have yet to receive a ressie # for DU.
    Thanks.
     
  2. jel0511

    jel0511 DIS Veteran

    Joined:
    Jan 30, 2001
    Messages:
    8,986
    Upon returning from our cruise, I emailed my TA at Dreams and let her know about the onboard booking. She located it immediately and added it to their system. I heard back from her the same day I emailed her. I'd try emailing again to see if they've gotten the info from DCL. I was on a 10 day Med, so it was probably about a week after the res was made that I emailed them.
     
  3. diane648

    diane648 Mouseketeer

    Joined:
    Aug 25, 2009
    Messages:
    311
    We rebooked 2 cruises onboard & named DU as our T/A. The first one they were notified of; the 2nd one they were not. I just e-mailed our DU TA & she located it.
     
  4. WebmasterJohn

    WebmasterJohn Genius Administrator

    Joined:
    Dec 17, 1999
    Messages:
    2,830
    Please write to me at John@DreamsUnlimitedTravel.com and I will be happy to look into this for you.

    I'm not trying to 'shift the blame' here but DCL is supposed to send TAs a fax or email when an onboard booking occurs under our Agency. For some reason we haven't been getting all of these lately and we have to contact DCL for the information. I'm not making excuses - just an explanation of why your reservation may not be in our system yet. Thanks for listening :goodvibes
     

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