Dropping 1 Guest from Reservation

Discussion in 'Disneyland (California)' started by Sacha_L, Dec 8, 2012.

  1. Sacha_L

    Sacha_L Mouseketeer

    Joined:
    Feb 28, 2007
    Messages:
    411
    We check in on 12.24 and just found out 1 member of our party will not be able to come. We are staying at a good neighbor hotel and I have already received the tickets and meal vouchers. Can I call or return the ticket/vouchers for just one person at this point? Anyone ever done this?
    Thank you for any help!
     
  2. Avatar

    Google AdSense Guest Advertisement


    to hide this advert.
  3. DharmaLou

    DharmaLou Once a Princess, Always a Princess

    Joined:
    Nov 10, 2011
    Messages:
    1,547
    Tickets are non-refundable. I don't know about meal vouchers since no one really does them at DLR.
     
  4. Sacha_L

    Sacha_L Mouseketeer

    Joined:
    Feb 28, 2007
    Messages:
    411
    Thank you for the I formation :)
     
  5. theluckyrabbit

    theluckyrabbit DIS Veteran

    Joined:
    Jul 23, 2012
    Messages:
    1,529
    If you booked through Disney Travel, call them to ask. Otherwise, call Guest Services to ask. It is possible that while the tickets and vouchers are non-refundable, you still might get a credit for them. You won't know if you don't ask, and it can't hurt to ask.
     
  6. Sacha_L

    Sacha_L Mouseketeer

    Joined:
    Feb 28, 2007
    Messages:
    411
    I did book through Disney :). Has anyone ever applied the park ticket to the cost of upgrading another 5 day hopper to an Deluxe AP?
     
  7. sonnyjane

    sonnyjane DIS Veteran

    Joined:
    Mar 11, 2009
    Messages:
    6,853
    Unfortunately you cannot combine tickets to upgrade.
     
  8. jennameowse

    jennameowse Mouseketeer

    Joined:
    Nov 4, 2012
    Messages:
    240
    When I went in July, they let a friend I was with combine two one day-one park tickets. One was used the day she upgraded to the AP and the other was unused and was meant for the following day. It just depends on who is the lead working at the time.
     
  9. dmband

    dmband DIS Veteran

    Joined:
    May 7, 2011
    Messages:
    1,363
    How are the tickets nontransferable?
    Other then the fact it says it on the ticket/web
    Until it is used by someone it's transferable
    Ie if I buy six tickets for my family, they are transferable to anyone I want, I don't have I use all six myself
    So unless there is something I am missing you should be able to sell the ticket
     
  10. sonnyjane

    sonnyjane DIS Veteran

    Joined:
    Mar 11, 2009
    Messages:
    6,853
    Actually that's a good point. It really depends on the CM.
     
  11. Mickeybell

    Mickeybell Mouseketeer

    Joined:
    Aug 7, 2010
    Messages:
    135
    Due to a family emergency,my mom was unable to go with us on a trip. She had to cancel the night before we left. I called Disney and they had me go to there Reservations Center in Downtown Disney. They traded in her ticket and gave us meal tickets worth the cost of her ticket. I was happy they were able to do anything for us since it was so last minute. Im sure if you call Disney they will be able to do something for you. :thumbsup2
     
  12. Sacha_L

    Sacha_L Mouseketeer

    Joined:
    Feb 28, 2007
    Messages:
    411
    Thank you all for your help! I don't want to sell it, just not comfortable given all the fraud. I will certainly be going to talk to someone in tickets when we get there. We are upgrading four 5 days hoppers to a deluxe annual pass on our last day in the park so it's worth a try! Or a GC would work too. If all else fails it does not expire till the end of next year. :) it can go toward the next years passes.
     
  13. theluckyrabbit

    theluckyrabbit DIS Veteran

    Joined:
    Jul 23, 2012
    Messages:
    1,529
    Disney's terms of service on the back of each ticket state that the tickets are non-refundable, non-transferable, and not for resale. So, no, you should not be able to sell the ticket. Only Disney authorized ticket sellers can sell Disney tickets. Disney has no problem with you buying 6 tickets for your family and giving them to your family. Disney has big problems with you buying 6 tickets, ostensibly for your family, and renting/selling/sharing them with 6 other people.
     
  14. crysmom

    crysmom Mouseketeer

    Joined:
    Nov 1, 2012
    Messages:
    79
    you could call and ask for a refund. I know it says they are non refundable, but I bought 7 five day park hoppers for our trip in January at full price, only to find out that they went on sale 30$ off each. I contacted Disney they said I could mail back the tickets and they would refund my money, and then I could buy the discounted tickets. I appreciate the gesture but they said it could take 12 weeks for a refund and my trip is 8 weeks away I can't afford to have put out money for more tickets while awaiting the refund. But.. they did say they would refund the tickets, so it never hurts to ask.
     
  15. bcla

    bcla DIS Veteran

    Joined:
    Nov 28, 2012
    Messages:
    4,842
    Legally the terms can only be enforced by Disney. A lot of event tickets come with terms that they can't be resold at a higher price than face value, but ticket brokers and scalpers do so anyways. For the most part such tickets aren't denied because most event management doesn't go through extreme lengths to enforce the terms. Also - brokers typically deal in sold out events or premium seating. The event gets what it expected to make. Disney works on a general admission model that is different.

    The biggest issue they have is with brokers renting out the tickets. That gets Disney considerably less money than if someone had otherwise purchased the tickets on Disney's terms. It's probably also likely that the people using such "rented" tickets are going to maximize usage for those one or two days compared to someone who had five days who might spread out their usage. That's part of the business plan - knowing that a single person with five days probably isn't going to go on rides and that they will be less likely to contribute to long lines. I don't see the resale of a legitimate ticket as being that much of an issue.

    However, the big thing is that I wouldn't buy a ticket except from an authorized seller. There are just too many stories of someone buying a ticket on CL or eBay and finding out that it was used, counterfeit, or otherwise denied. The methods that Disney uses to foil rented tickets (asking for the name of the purchaser, the place it was purchased, or asking to see the credit card used) could make it harder to use by anyone else. Of course it's possible to buy with cash, but they might even expect the person using the ticket to know that. If you sell a ticket and it gets denied at the gate, have fun trying to sort that out. The ticket brokers tend to eat it as a cost of doing business and they at least have physical addresses and phone numbers. And if you try selling it on Disney property, you are breaking the law.
     
  16. dmband

    dmband DIS Veteran

    Joined:
    May 7, 2011
    Messages:
    1,363
    Bingo
    My point exactly
    You can resell the tix for face value or less as long as it is not on Disney prop and be fine
    It's more of a moral issue then a legal one, do you feel ok with losing $_
    If so b moral and forget it
    If not sell the ticket and be done with it
    Disney has far bigger things to worry about legally then a person here or here "transferring tickets" that are unused and for price they already collected on
     
  17. bcla

    bcla DIS Veteran

    Joined:
    Nov 28, 2012
    Messages:
    4,842
    I looked up the actual law, and California law is a little bit less severe than I'd though. The crime only occurs if there's an attempt to sell at a higher price than face value. I've bought from resellers (including season ticket holders unloading an extra ticket) for less than face value. Another tack of some scalpers is that they hang out in parking lots that technically aren't the same as the "venue". Once I had an extra ticket that I was trying to unload for face value. I had a single but arrived an bought a pair so I could go see a game with my dad. An employee saw this and said we couldn't do it, although we were on a public sidewalk next to the stadium. My dad asked if it could be given away. We got rid of it quickly that way.

    However, if you're on Disney property you are dealing with Disney's rules. If you're on the street you're dealing with different rules. On their property if they see it happening - they can take the tickets/vouchers/etc away.

    I think the key thing people need to understand about all this is that the terms of tickets and vouchers state that the instruments are not the property of the holder, and that essentially that Disney reserves the rights to confiscate the instruments if they determine they were bought/sold in violation of their policy. Of course if they make a mistake (such as denying entrance to the original buyer), there probably is contract law involved somewhere.
     
  18. theluckyrabbit

    theluckyrabbit DIS Veteran

    Joined:
    Jul 23, 2012
    Messages:
    1,529
    We have never had a problem asking Disney to credit or refund the cost of an unused ticket. Selling the ticket has never been an issue. We ask Guest Services, explain the situation, and have received a credit (gift card) or a refund every time. For me, I don't understand why someone would want to go against Disney's policy (assuming they've looked at the back of the ticket) when Disney makes it so easy to follow their rules.
     
  19. danabalana

    danabalana Mouseketeer

    Joined:
    Sep 10, 2007
    Messages:
    317
    It seems to me that the tickets aren't transferable after use. Before a ticket is used it's not assigned to anyone and anyone can use the full value of the ticket.
    I see the point being that a person can't profit from the sale of a ticket.
     
  20. bcla

    bcla DIS Veteran

    Joined:
    Nov 28, 2012
    Messages:
    4,842
    I've got the Southern California CityPass cards we used. The second sentence in the terms is "Not for resale". That doesn't seem to be in the Disney terms for eTickets. It also says nonrefundable, but of course it doesn't hurt to ask.

    The bigger issue with trying to sell tickets (even if done in good faith) is that there are so many scams out there that potential buyers are wary of buying from a private party. The rental brokers actually have a history (and reviews on Yelp) that they can point to.

    If I were in this situation I'd try to get a refund first. If that doesn't work, maybe just give away the ticket if they won't refund it.
     
  21. sonnyjane

    sonnyjane DIS Veteran

    Joined:
    Mar 11, 2009
    Messages:
    6,853
    Folks, no matter what the state law is, DISNEY has made their wishes known by printing on their tickets that tickets are not for re-sale. Discussing selling tickets, whether before or after they have been used, is a violation of Disney policy and therefore DISboard policy and the mods can delete posts or shut this thread down.
     

Share This Page