Discussion in 'Disney Cruise Line Trip Reports' started by Timon, Feb 4, 2011.
PM coming your way Joanne.
Log in or Sign up to hide this advert.
Thank you so much for an absolutely fantastic trip report! This has to be the most comprehensive report I have ever read!
I'm sorry your Palo experience was not great. We always look forward to that restaurant and will be very upset if we are treated they way you were treated. I think that you should have complained about the server and then see if he is still laughing. Can you tell us his name? Also, what was the second dessert that is pictured? It looks interesting. Was it good?
Thanks again for your report. Cant't wait for more!!!
Best trip report EVAH! Love the pics, and the write-ups, Cass. We just booked the Dream for the May 8th (Mother's Day) cruise, and now that I've read your trippie I am even more excited!!
Thanks again and I'll be checking back to see what else you've added.
I'm normally one of those evil types who reads but never posts. But your review is so amazing, I just had to write a great big THANK YOU!!! It's so thoughtful to go to so much trouble and put all this info out there for everyone.
I am so sorry for y'alls experience at Palo, but am mostly shocked. I've also been two times, but both times they were so gracious, encouraging and professional I'm just stunned by how you were treated. I hope if you didn't mention it on your comment card you at least send an email. I would hate to imagine this guy doing that to anyone else, which I can only assume he probably will. I say banish him to serving only at the buffet. Hopefully he can manage a tong better than people.
We had a bad experience at Palo on the Jan 3 Magic. I asked for butter instead of the dipping sauces they give. The server actually rolled his eyes at me like he couldn't believe I would have the nerve to ask for that.
Then when I asked for no sauce on the steak, he said "well you know the sauce makes it better, but I guess if you don't want it, we could leave it off". We probably should have complained to the manager, but I hate to do that because I know Disney seriously reprimands their castmembers if they have offended guests. The server just seemed very condescending to us, not the usual servers we have encountered at Palo. I know he was new because he had recently been a server in the main dining rooms.
Sorry, you had a bad experience.
Eating your heart out is one way to put it, I had many nights eating 2 or 3 appetizers and main dishes with several desserts. How I still lost weight during the cruise I have no idea. As for the ties, there are LOTS of classy Mickey ties, I even use them for weddings. You'll find the best ties in Downtown Disney at the World of Disney store.
How rude and un-Disney like, I would have complained for you Michelle.
You should have read her other reports
We had a cruise where the Captain asked us how her thread was going, which shocked us a bit. Maybe we'll be lucky and the Dream Captain will be secretly reading this and perhaps put a word or two in about the service at Palo for the ladies.
So Nancy, if we go on the Fantasy next year does that mean you're dragging Tony & Stacey along so you can have more grandchildren?
Oooo, I got a FO!
Oh, wrong thread... sorry, my bad; UnderDawg made me do it.
Great TR so far Gorgeous, looking forward to seeing the new ship with you next year!
I certainly do love that pizza! I remember you gave me your slice
Loving all of the food/restaurant pics! And there's just something so cool about the ship being all shiny and new!
Wow! You have class and self control for not saying anything to the server and manager about that rude behavior. Good for you. I think I may have chased him around the restaurant with a butter knife!
I would just love it! Best little souvenir anyone ever got from a Disney vacation.
I agree Susan. I keep looking and looking at that picture. It's just gorgeous!
Cass, you did an amazing job with those pics.
I'm not suprised by this at all. She's like a celebrity on Dis. My son who is 3 1/2 hrs away at college text me, "Hey Mom, Cass (Timon) is doing a trip report." I text back, "If you were READING it you would have seen my post there already!"
When he came with the bill, did you roll your eyes and point to it and ask, "Is this where you want me to put the tip at? It would be better with the tip on wouldn't it? But I guess if you don't want it I can leave it off?"
That is just terrible.
I think I might have gone down to guest services later and made a complaint.
How else will they learn.
Thank you again for your hard work here!
Great pics of the Cigar lounge with the roof overhang.
Any idea if it is heated in anyway?
Thank you again.
this is shocking and very undisney. i would have spoken up - serious reprimand or not - if he does it to one he does it to any and all who dare ask for something different.
and can you imagine what he says about the guests who don't hear him??
rude behaviour is unacceptable especially when you're paying a small fortune for the cruise and then paying for the restaurant on top of it.
plus why should they get away with this behaviour. what you're (not you specifically but the general you) doing is saying it's ok, i don't mind if you're rude to me and then reward them even more by leaving a tip.
service has gone down hill for years but when you pay extra you should demand better service - after all it's not mcdonalds it's disney and they should be held up to a higher standard - it's what they do.
You had every right to complain. I know I would have.
you trying to get me into trouble buddy?
and i wasnt even trying.
Separate names with a comma.